Complaint Review: Best Buy (Allen TX Store #1780) - Allen Texas

I have worked retail my entire life and have never been able to give cash back to a customer. In fact the only store I know of that does cash returns is Nordstroms, and it's great! The reason that this is one of the most common return policy's in America is for safety. The more cash on hand, the more likely that the store will be robbed. Also, they cannot return money to a debit card if it was not used in the original transaction because that could be fraudulent. Most of the time it is someone trying to return someone else's stuff to get cash, or try to get the money put on their debit card. It's not bad customer service, sadly stores have to protect themselves from so many customers trying to pull off something shady, not saying that simply making a cash return is shady, but you would be amazed at what some people try to pull. Forget the return policy, common sense would have prevented this in the first place too!

You are worried about notification right? Every best buy I have been in has a very large sign on the wall near the check stand explaining all of their return policies. Yes there's a lot to read and lost of small print but it is posted. They are allowed to have any return policy they wish or even have no return policy. If you are concerned about a return policy, then read it before you buy anything. Best buy did not rip you off, they are following a policy that is posted in their store for anyone to read.

To answer each of the snide rebuttals. No there was not a sign posted, No it was not "buyers remorse" as I simply found a better item elsewhere. And as for the really snotty rude guy, I am sure you ask every store you shop at for a complete written policies & procedures before you make a simple purchase (yeah right). 

It is simple Customer Service to provide such a policy up front. The small print on the back of a receipt is still notification AFTER the fact. More importantly you should not accept payment in a form you can not refund in (i.e. if you are unable to refund in cash you should not accept cash). It is a tactic to hopefully make the customer to decide to consider keeping the return and earn additional interest on the monies you already paid them. Even in small amounts ($900) multiplied by multiple stores throughout on an average day the interest could be substantial by holding on to it for an additional 10 days. I might have even overlooked the whole incident had it been handled professionally and politely. You see we expect people to be professional and act like they have manners here in Texas. 

That is Best Buy's posted return policy. It is posted on huge signs near the customer service area. Here is their policy as posted on the Best Buy website.

http://www.bestbuy.com/site/Help-Topics/In-Store-Return-Policy/pcmcat204400050028.c?id=pcmcat204400050028

Your refund will generally be in the same form as the original payment. However, when the item was purchased with cash or with a debit card without a major credit card logo for more than $500, or with a check for more than $250 the refund will be in the form of a check mailed to you within 10 business days. If the item was purchased using debit and the debit card has a major credit card logo, refunds under $250 will be issued as cash; refunds over $250 will be credited back to the card.

I suggest that in the future you learn about a seller's return policy before you make a major purchase. That way if you do not like a particular policy you can choose not to buy from that establishment. You will also avoid making yourself look like a fool on the internet.

in part because most of their daily business is done through checks and credit cards. 

I would bet Best Buy has their policies posted in the store and probably on the back of their receipts.

Sounds like you had buyers remorse and/or just wanted your money back as you shouldn't have spent it.

Get over yourself, it's in no way a Ripoff.

BTW, with your attitude, you won't be missed at Best Buy. 

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"This is the BEST BUY policy that even if you pay cash they will not refund cash to you and that you must wait for a check for 2 weeks".
- Not exactly.  The reason they are issuing you a check is not because you paid cash, but because of the amount you paid in cash.  Several stores have limits on cash refunds.  I believe Best Buy is $250 dollars and generally between $200-$250 is fairly standard.

The reason is mainly one of liability.  With a $250 limit the don't have to keep as much cash in the store available for refunds.  This lowers the chances of someone deciding to rob them. 

Having enough money on-hand or the time of day doesn't really matter.  Most stores do "drops" during the day to keep the amount of cash "floating around" in the store to a minimum.   So even if you went in at 5PM they may not have enough cash on-hand.  But even if they did it is a policy and if they make an exception for you but not the next person that next person would complain about it being not evenly enforced.

Now, I will say with that a case could be made that they could give you up to the $250 and the rest in cash.