IntheKnow
New Jersey,#2Consumer Suggestion
Fri, September 30, 2011
You're right - "Black Tie" is juist a spiffed up extended service contract. There is no guarantee of fast service. Realistically a BBY store could not give a loaner - where would they get them from? You are at their mercy; that's why ANY extended protection plan is duplicitous. Email carpet bomb BBY corporate escalation team to get results.