- Report: #1377014
Complaint Review: Best Buy Citibank North America Credit Card - New York New York
Reported By:
Under Duress -
Phoenixville, Pennsylvania, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Best Buy Citibank North America Credit Card
399 Park Ave New York, 10022 New York, USA
Phone:
2125591000
Web:
Best buy credit card
Categories:
Business Rating:
(0)
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Best Buy Citibank North America Credit Card I warn everyone to think quadruple times over before giving best buy any business, because if this has happened to me...it could defiantly happen to you. New York New York
Report Attachments
I returned a Samsung 12.2 tablet and matching keyboard to the manager Collegeville, PA 19426. I have the receipt to prove it amount $720.78. Citibank did not refund my money, they used my return as a new purchase. They have it on my statement as a general purchase then, minuses off the 720.78 and reapplied it as a promotional purchase for $720.78. This happened on 2-19-2016. Despite hundreds of mailings, faxes, messages, phone calls even enlisting the help of bestbuy executive Lawrenceville Simon of best buy, then TED Haven Executive at citibank, filed two police reports, and internal messages. ..and they refuse to give me my money back. I have a refund receipt. They threaten me under duress to pay $27.00 monthly or else they're going to ruin my credit. For 16 months this has been going on and NO ONE WILL HELP ME. I desperately need help to get my $720.78 returned to me. I have seriously tried anything. A few years ago best buy was going to be closed down. I truly wish it did. These people are heartless. I am a single mother who cannot afford to sue them, so they enjoymistreating me. It is definately harassment and discrimination. They couldn't be more ignorant to me. I filed disputes with the fdic, cfpb, two police departments detectives have said I am right, but it's a civil case. I want my money back, I have been made to pay off more than half of 720.78 like a fool because they threaten me to ruin my credit. This is not the first issue I have had with best buy citibank.
Best buy citibank is a horrible company to do business with. I have proof of my return, and instead of refunding my money they put it through as a purchase. I have my return receipt, and no one will honor this return despite the fact that they kept the Samsung Galaxy tablet and keyboard. And they made me pay off more than half of the total price of my return. I can't get anyone to fix this after over 16 months of arguing and trying on the daily basis. Complete discrimination.
