- Report: #689760
Complaint Review: Best Buy (Geek Squad) - Internet Internet
Reported By:
A.B. Burks -
Lexington, Kentucky, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Best Buy (Geek Squad)
3220 Nicholasville Road Ste 170, Lexington, KY Internet, Internet, United States of America
Phone:
859-272-0024
Web:
http://www.bestbuy.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Best Buy ,Geek Squad, The entire Best Buy operation. Sold me faulty laptop that broke down within 2-3 months and wants to charge me $700 to fix a computer I paid only $500 for. Internet
Last Fall, Aug 2010 I purchased an ASUS computer (laptop) from Best Buy. Within a month the mouse pad did not work on the laptop. After numerous calls to a company (the manufacturer) that Best Buy gave me and unable to contact anyone, I gave up and decided to justuse a wirelessmousemy laptop. 3 months later several keys would not work and the laptop basically lost all of my graduate work I had completed theprevioussemester. I also lost several major papers that were dueat that time. I decided to takemy laptop back in and had them send the computer to the manufacturer in which they said it would cost $85.00. Two days later, (and I don't think that they ever send it to a manufacturer), they called me and said that it would cost $716.00 to fix my laptop, and that the damage was water damage and was not covered under thewarranty. I never had my laptop near water!I carry it in a computer bag, waterproof.To whom this may concern, I wish that Iwould researched this company before I bought from them.
Albert
Lexington, Kentucky
2 Updates & Rebuttals
IntheKnow
New Jersey,USA
Asus website
#2Consumer Suggestion
Sat, February 05, 2011
"Best Buy gave me a number." Did you check the Asus website and contact them through email? Was the number the same as on the website? I never purchased that brand but the company seems like a very large outfit. Instructions on the website appear tolead you in the right direction.
Also, Asus laptops have either a 1 or even 2 year warranty. Your issue, seemingly an electrical/electronic one, would have been covered.
Empowerd
Hayward,California,
USA
Responsibility
#3Consumer Comment
Thu, February 03, 2011
Although I never recommend purchasing from Best Buy I do recommend backing up your important information on a regular basis. The statement "the laptop basically lost all of my graduate work I had completed theprevioussemester," is irresponsible. For tips on how to prevent this kind of stuff from happening visit www.whybeachump.blogspot.com
