- Report: #365791
Complaint Review: Best Buy Geek Squad - Lafayette Indiana
-
Author Confirmed
Why?
Best Buy Geek Squad
2323 Sagamore Pkwy S Lafayette, 47905 Indiana, U.S.A.
Phone:
765-446-9244
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Best Buy Geek Squad Geek squad waited 3 weeks before shipping my computer to HP. Then the desktop tower was received with damage. Lafayette Indiana
My computer was not reading/writing cd/dvds. A minor problem, but I had only purchased the tower 2 months prior to this, so I decided to ship it to HP while it was under the 1 year MFG warranty. I turned my desktop tower over to GS and went on vacation. 3 weeks later I called and asked about the status of my repair, because online it was telling me it hadn't even shipped out yet. They told me that the system online was slow, and that it had shipped.
I called back the next day because I have actually had issues with best buy before, and the status was still not saying shipped out. This time, the lady on the phone told me that it was pending my approval to be shipped out! I was very frustrated, and I told her that was what I brought it in for 3 weeks ago! So FINALLY they ship it, and this is what my schedule looks like online: (actual)
Date Time Status Description
08/21/08 3:01pm Received Repaired product is ready for pick-up at the Geek Squad Precinct within your Best Buy store
08/21/08 2:43pm Shipped Product is complete and has been shipped from the repair location back to the store
08/20/08 9:35am Final Inspection, Awaiting Shipment Product is ready for final inspection and shipment
08/20/08 8:57am Parts Received Parts have been received and product is being repaired
08/16/08 6:12am Received Product has been received at the repair location and is being assigned to a Geek Squad Agent or a certified technician for repair 08/12/08 7:27pm
Shipped Product has been shipped to the repair location
07/24/08 12:37pm Checked In Product has been checked in and is awaiting shipment
After I saw the new status that my desktop had been received by geek squad, (I checked daily) I decided to give them a call. (The line rang all day long until about 1:30). And I was then told that my tower was received damaged from HP. They told me that they would ship it out that night back to HP for the repair since they didn't have the equipment to repair it there. I told them to ship it immediately, and that I would appreciate it if they didn't hold it for 3 weeks this time. I was very frustrated, the woman on the phone apologized for my issues and hung up. This is all I know so far.
*Update coming whenever I get my computer back and it is properly fixed.
Warning to all Best Buy shoppers - Geek Squad is incompetent!!! Do NOT pay for their service! If you have no choice and have to deal with a manufacturer's warranty, be wary of their stupidity and call every day to make sure they are doing their job!!
Anonymous
W Lafayette, Indiana
U.S.A.
I called back the next day because I have actually had issues with best buy before, and the status was still not saying shipped out. This time, the lady on the phone told me that it was pending my approval to be shipped out! I was very frustrated, and I told her that was what I brought it in for 3 weeks ago! So FINALLY they ship it, and this is what my schedule looks like online: (actual)
Date Time Status Description
08/21/08 3:01pm Received Repaired product is ready for pick-up at the Geek Squad Precinct within your Best Buy store
08/21/08 2:43pm Shipped Product is complete and has been shipped from the repair location back to the store
08/20/08 9:35am Final Inspection, Awaiting Shipment Product is ready for final inspection and shipment
08/20/08 8:57am Parts Received Parts have been received and product is being repaired
08/16/08 6:12am Received Product has been received at the repair location and is being assigned to a Geek Squad Agent or a certified technician for repair 08/12/08 7:27pm
Shipped Product has been shipped to the repair location
07/24/08 12:37pm Checked In Product has been checked in and is awaiting shipment
After I saw the new status that my desktop had been received by geek squad, (I checked daily) I decided to give them a call. (The line rang all day long until about 1:30). And I was then told that my tower was received damaged from HP. They told me that they would ship it out that night back to HP for the repair since they didn't have the equipment to repair it there. I told them to ship it immediately, and that I would appreciate it if they didn't hold it for 3 weeks this time. I was very frustrated, the woman on the phone apologized for my issues and hung up. This is all I know so far.
*Update coming whenever I get my computer back and it is properly fixed.
Warning to all Best Buy shoppers - Geek Squad is incompetent!!! Do NOT pay for their service! If you have no choice and have to deal with a manufacturer's warranty, be wary of their stupidity and call every day to make sure they are doing their job!!
Anonymous
W Lafayette, Indiana
U.S.A.
4 Updates & Rebuttals
Yahtheyscrewedme
Ann Arbor,Michigan,
U.S.A.
I Feel your pain.
#2Consumer Suggestion
Wed, February 25, 2009
Sorry Secret_Agent. But You must be the ONE AND ONLY member of geeksquad that works at the ONLY best buy that actually does their job. Let me ask you, do you wear an anti static wrist strap?? The reason I ask, I had a client that had an HP laptop with a damaged HDD, they took it into best buy to get a replacement, they replaced the drive (for a couple of hundred bucks) and when the client got the Laptop back, it didn't even turn on. There are lights around the screen that turn on then off when it powers up, the only thing is, they turn on, then stay on. Nothing else happens. I have tried to pinpoint the problem, and have tried everything from removing the ram, hdd, processor, etc. I have also gotten on the phone with HP and have determined that GeekSquad damaged it while replacing the HDD, probably from NOT using an anti static wrist strap. Anyway, I will be using another store (a shack that sells radios) to send the laptop to HP to be repaired.
Secret_agent
Louisville,Kentucky,
U.S.A.
Unfortunately Geek Squad isn't to blame for the damage to your pc.
#3UPDATE Employee
Fri, August 29, 2008
The HP repair center either damaged your pc before it was shipped back to the store OR they shipped it / packed it incorrectly causing it to become damaged while being shipped back to the store, used to happen pretty often at my repair center. Now the only cases of damage we get are when the store does not package it correctly to send to us and it arrives with a cracked lcd or damaged case parts. The store is however to blame for the 3 weeks it took to be shipped. I had a laptop arrive at service from a store that had a service order that had been opened for about 3 weeks already when I got it. Better yet, when I researched this serivce order along with the units previous service ordersI discovered a period of about 3-4 weeks between when the most recent completed service order was closed and the new one had been made, better yet was the fact that the new service order said that the unit had been in their possession the entire time and the customer had not yet recieved their laptop back. So that's a period of 3 to 4 weeks that the store has NO records of having the laptop in their hands although they say they have. That laptop could have been stolen or destroyed or just lost in the time and due to poor record keeping, no one would have been able to blame the store. Luckily, the unit was 'found' (I am assuming it was lost during this period) and finally sent to service to be repaired
Secret_agent
Louisville,Kentucky,
U.S.A.
Unfortunately Geek Squad isn't to blame for the damage to your pc.
#4UPDATE Employee
Fri, August 29, 2008
The HP repair center either damaged your pc before it was shipped back to the store OR they shipped it / packed it incorrectly causing it to become damaged while being shipped back to the store, used to happen pretty often at my repair center. Now the only cases of damage we get are when the store does not package it correctly to send to us and it arrives with a cracked lcd or damaged case parts. The store is however to blame for the 3 weeks it took to be shipped. I had a laptop arrive at service from a store that had a service order that had been opened for about 3 weeks already when I got it. Better yet, when I researched this serivce order along with the units previous service ordersI discovered a period of about 3-4 weeks between when the most recent completed service order was closed and the new one had been made, better yet was the fact that the new service order said that the unit had been in their possession the entire time and the customer had not yet recieved their laptop back. So that's a period of 3 to 4 weeks that the store has NO records of having the laptop in their hands although they say they have. That laptop could have been stolen or destroyed or just lost in the time and due to poor record keeping, no one would have been able to blame the store. Luckily, the unit was 'found' (I am assuming it was lost during this period) and finally sent to service to be repaired
Secret_agent
Louisville,Kentucky,
U.S.A.
Unfortunately Geek Squad isn't to blame for the damage to your pc.
#5UPDATE Employee
Fri, August 29, 2008
The HP repair center either damaged your pc before it was shipped back to the store OR they shipped it / packed it incorrectly causing it to become damaged while being shipped back to the store, used to happen pretty often at my repair center. Now the only cases of damage we get are when the store does not package it correctly to send to us and it arrives with a cracked lcd or damaged case parts. The store is however to blame for the 3 weeks it took to be shipped. I had a laptop arrive at service from a store that had a service order that had been opened for about 3 weeks already when I got it. Better yet, when I researched this serivce order along with the units previous service ordersI discovered a period of about 3-4 weeks between when the most recent completed service order was closed and the new one had been made, better yet was the fact that the new service order said that the unit had been in their possession the entire time and the customer had not yet recieved their laptop back. So that's a period of 3 to 4 weeks that the store has NO records of having the laptop in their hands although they say they have. That laptop could have been stolen or destroyed or just lost in the time and due to poor record keeping, no one would have been able to blame the store. Luckily, the unit was 'found' (I am assuming it was lost during this period) and finally sent to service to be repaired
