- Report: #406938
Complaint Review: Best Buy Geek Squad - St Louis Missouri
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Best Buy Geek Squad
geeksquad.com St Louis, 63125 Missouri, U.S.A.
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Best Buy Geek Squad $299 to fix my computer and didn't!!! St Louis Missouri
11/12/08 the Geek Squad came out to fix my computer because I could not sign in or anything! So the "tech" tells me that he had to completely strip it. The cost to me $299. I guess that's what he did because it seemed to work slightly for a few days but nothing like it did before. Then it reverted back to to not working.
I called GS back the first week of Nov.(supposedly had 30 day warranty). Naturally they sent out a different "tech" who told me it would cost another $299 to fix. I told him to go. I then checked around and found another man that a friend recommended. He came and told me that GS should have told me on the first call that I should buy a new computer because it's so trashed. That I did for less than $500. I do not recommend the Geek Squad!!!!!
Hook
St. Loius, Missouri
U.S.A.
I called GS back the first week of Nov.(supposedly had 30 day warranty). Naturally they sent out a different "tech" who told me it would cost another $299 to fix. I told him to go. I then checked around and found another man that a friend recommended. He came and told me that GS should have told me on the first call that I should buy a new computer because it's so trashed. That I did for less than $500. I do not recommend the Geek Squad!!!!!
Hook
St. Loius, Missouri
U.S.A.
1 Updates & Rebuttals
Me
Las Vegas,Nevada,
U.S.A.
I despise them as well
#2Consumer Comment
Tue, January 06, 2009
My friend had gone into a best buy without me and let them talk her into fixing her husbands computer for like 300 or 400 dollars or something. I had already told her that we just needed to get a good virus and spyware program, (this is why she was there, and she paid extra for the idiot to install this). So, it was a holiday, and I am complaining because I am the one that was there, and therefor tried to fix the situation. Mr. Chris showed up, since I was only there to meet him at the business, I had brought some movies with me. He had no problem actually WATCHING the movie with me and drinking some soda and such. He installed the virus programs. He asked me if I wanted to remove some other programs (these didn't have anything to do with the virus program), I stated it was not my computer, so if they wanted them removed I was quite capaple of doing so later. I had an inkling that something was a little off when his behavior changed, and he hightailed it out the door while I was busy with an unexpected customer. Immediately after the customer left, I went to the computer and attempted to turn it on. UMMMM, NOPE. Called them right then, Chris refused to come back, (I was certainly peeved at this because he just left less than fifteen minutes ago)because I told him not to remove a particular program? I tried to call them at least 5 times, nope, we WILL not honor our warranty in writing that does not have that as a condition. Went to the best buy, got NOWHERE. They actually kept telling me to deal with the geek squad ........ I kept a tight hold on that dang contract with BEST BUY at the top. Ended up going back to my friends shop, called 3 or 4 more times, they were actually telling ME how many times I had called at this point, back to the Best Buy store. Gave up after hours. My friends tried, no luck. Paid someone else to look at the computer. They kept calling Best Buy, Geek Squad, you name it. They refused to honor their warranty and even SEND someone out to LOOK. Poor Mr. Chris was probably very, very, scared. Turns out he had removed a vital piece of windows. Guess what, they eded up getting a new computer, since it was far less expensive than any other options. There wasn't even any fine print to validate them. It all supported us. What a CROCK. This store will never recieve a penny of anyone's money I know if I can help it. These are TRUE rip-off artists.
