- Report: #8109
Complaint Review: BEST BUY - MSN - PEORIA ILLINOIS
-
Author Not Confirmed
Why?
BEST BUY - MSN
801 WEST LAKE AVENUE PEORIA, 61614 ILLINOIS, U.S.A.
Phone:
309-688-2005
Web:
N/A
Categories:
Business Rating:
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Mislead By Best Buy for MSN two year contract *Consumer Advocate Comment
*0: I consider this wide spread ISP "rebate" scheme to be retailing in the most devious, underhanded, misleading manner!
*0: I consider this wide spread ISP "rebate" scheme to be retailing in the most devious, underhanded, misleading manner!
*0: I consider this wide spread ISP "rebate" scheme to be retailing in the most devious, underhanded, misleading manner!
*0:
As a college student, thinking that I was getting a good deal turned out to be a catch. I was interested in the MSN contract that Best Buy was offering. All I wanted to do was to purchase a vcr and other items I needed for my dorm room. I did not know too much about the MSN deal so I asked two Best Buy associates in Peoria, Illinois about the deal before I went to check out. I was told that all I needed was a simple credit card (WITH NOTHING BEING ON THE CARD BECAUSE MSN WILL NOT BILL YOU UNTIL THE NEXT MONTH), and a driver's license.
As anxious as I was I quickly jumped on the two year plan. The two year plan included a $200.00 shopping spree in any Best Buy store for signing up with MSN for two years. All I had to pay was $21.95 (A MONTH LATER).
When I got up to the check out line my credit card was declined. I mailed a payment but it has not posted yet. Me being told that the only thing that MSN used my credit card for was to just VERIFY who I really was I became very upset. I was already waiting in line for an hour and a half and find out that I will not be able to return to school with these items, really made me furious.
If I was planning on making the payments for having MSN by money order or by check instead of a credit card, I do not know what the credit card was needed for. Realistically I would be paying double as much for the purchase with interest included if I was to use a credit card anyways, but with me being in college, it is best to get what you can know and worry about the bill later.
I was so embarrassed I did not know what to do. I spoke with two managers by the names of Charles and Kelly who said that they would give me a fifteen dollar gift card, but I feel that fifteen dollars will not make up my time for the associates of Best Buy being unprofessional and not knowing how to answer an ACCURATE question about something they should know a great deal about, when a customer asked.
I strongly recommend that before walking into a BEST BUY store that offers deals ASK someone who really KNOWS what they are talking about. YOU SHOULD NOT LEAVE THE STORE AN UNHAPPY CUSTOMER LIKE I DID!:) I THOUGHT CUSTOMERS WERE ALWAYS RIGHT! I GUESS NOT. GOLD FIGGER
As anxious as I was I quickly jumped on the two year plan. The two year plan included a $200.00 shopping spree in any Best Buy store for signing up with MSN for two years. All I had to pay was $21.95 (A MONTH LATER).
When I got up to the check out line my credit card was declined. I mailed a payment but it has not posted yet. Me being told that the only thing that MSN used my credit card for was to just VERIFY who I really was I became very upset. I was already waiting in line for an hour and a half and find out that I will not be able to return to school with these items, really made me furious.
If I was planning on making the payments for having MSN by money order or by check instead of a credit card, I do not know what the credit card was needed for. Realistically I would be paying double as much for the purchase with interest included if I was to use a credit card anyways, but with me being in college, it is best to get what you can know and worry about the bill later.
I was so embarrassed I did not know what to do. I spoke with two managers by the names of Charles and Kelly who said that they would give me a fifteen dollar gift card, but I feel that fifteen dollars will not make up my time for the associates of Best Buy being unprofessional and not knowing how to answer an ACCURATE question about something they should know a great deal about, when a customer asked.
I strongly recommend that before walking into a BEST BUY store that offers deals ASK someone who really KNOWS what they are talking about. YOU SHOULD NOT LEAVE THE STORE AN UNHAPPY CUSTOMER LIKE I DID!:) I THOUGHT CUSTOMERS WERE ALWAYS RIGHT! I GUESS NOT. GOLD FIGGER
4 Updates & Rebuttals
I consider this wide spread ISP "rebate" scheme to be retailing in the most devious, underhanded, misleading manner!
#20
Sun, November 25, 2001
They filed the following to the above Rip-Off Report:
Their email: [email protected]
Their name: Adolph
Their relationship to the company: Consumer Advocate
Rebuttal:
The proliferation of all these ISP "rebate" deals shown on computer (and other electronic items) sales is truly disgusting. Sears, Best Buys, Circuit City and virtually all other retailers are showing the scam 'rebate' in varying amounts to reduce the apparent price on computers and motivate other purchases. Such a deal! In effect, you 'buy' a $200. rebate for a $526.80 commitment you can't get out of. Then you're locked in to an ISP that really doesn't have to give a $hit as to the service
they provide, because at that point you're hooked! As a side note, ISP access is available for considerably less than the $21.95 (and up) per month service you're stuck with, I might add.
One should NEVER enter into a long-term contract with ANY ISP as that negates the option of dumping them if they prove unsatisfactory. And "unsatisfactory" many of them are already or soon become.
I consider this wide spread ISP "rebate" scheme to be retailing in the most devious, underhanded, misleading manner!
I consider this wide spread ISP "rebate" scheme to be retailing in the most devious, underhanded, misleading manner!
#30
Sun, November 25, 2001
They filed the following to the above Rip-Off Report:
Their email: [email protected]
Their name: Adolph
Their relationship to the company: Consumer Advocate
Rebuttal:
The proliferation of all these ISP "rebate" deals shown on computer (and other electronic items) sales is truly disgusting. Sears, Best Buys, Circuit City and virtually all other retailers are showing the scam 'rebate' in varying amounts to reduce the apparent price on computers and motivate other purchases. Such a deal! In effect, you 'buy' a $200. rebate for a $526.80 commitment you can't get out of. Then you're locked in to an ISP that really doesn't have to give a $hit as to the service
they provide, because at that point you're hooked! As a side note, ISP access is available for considerably less than the $21.95 (and up) per month service you're stuck with, I might add.
One should NEVER enter into a long-term contract with ANY ISP as that negates the option of dumping them if they prove unsatisfactory. And "unsatisfactory" many of them are already or soon become.
I consider this wide spread ISP "rebate" scheme to be retailing in the most devious, underhanded, misleading manner!
I consider this wide spread ISP "rebate" scheme to be retailing in the most devious, underhanded, misleading manner!
#40
Sun, November 25, 2001
They filed the following to the above Rip-Off Report:
Their email: [email protected]
Their name: Adolph
Their relationship to the company: Consumer Advocate
Rebuttal:
The proliferation of all these ISP "rebate" deals shown on computer (and other electronic items) sales is truly disgusting. Sears, Best Buys, Circuit City and virtually all other retailers are showing the scam 'rebate' in varying amounts to reduce the apparent price on computers and motivate other purchases. Such a deal! In effect, you 'buy' a $200. rebate for a $526.80 commitment you can't get out of. Then you're locked in to an ISP that really doesn't have to give a $hit as to the service
they provide, because at that point you're hooked! As a side note, ISP access is available for considerably less than the $21.95 (and up) per month service you're stuck with, I might add.
One should NEVER enter into a long-term contract with ANY ISP as that negates the option of dumping them if they prove unsatisfactory. And "unsatisfactory" many of them are already or soon become.
I consider this wide spread ISP "rebate" scheme to be retailing in the most devious, underhanded, misleading manner!
#50
Sat, November 24, 2001
