Donald
Caldwell,#2Consumer Comment
Mon, March 27, 2006
Hello: We have purchased a number of items through Best Buy in CA and Idaho. We had better experiences in CA. than in ID. The store here is unorganized and has a large number of employees simply walking around and doing nothing. It took almost 3.5 hours to resolve the issue of our son's laptop and we needed to involve a manager and corporate to do that. I would have to agree about the management issue. When we were in CA. we were actually approached by a district manger. He stated to us that they had received numerous customer service complaints and were working to end them. This probably needs to be done in all districts/regions. The management isssue is not only at store level. I worked in a large restaruant chain and mismanagement at the corporate level will cause poor decisions to be made at the store level also. Some district managers prefer "stability" over quality. The warranty offered on our son's computer, our refrigerator and other items has been first rate. I would get it again in a heartbeat.
Christopher
Longmont,#3UPDATE EX-employee responds
Thu, March 23, 2006
I agree with the last response. Musicland was not crippled by employee theft as much as piracy. I managed a Sam Goody and an OnCue in Colorado. One store was high volume with up to 20 employees at a time and one store was low volume with as few as 3. Both stores did well on their shrink and both stores had a dedicated staff that cared for the company no matter how low they were paid. However both stores were shut down due to SALES LOSSES. I agree Best Buy had poor management in running Musicland and most of the time it seemed the bought us just to crush and loot the competitor, but the implication that Musicland was a company of theifs is unbaised. It seemed Best Buy employees had a grudge against Musicland anyway, as several employees including myself found damage done to their vehicle while getting audio equipment installed and we were just given a sense of unbelonging in their own company, however we remaind dedicated and peformed our jobs with integrity till the day the lights went out.
Angie
Bellingham,#4UPDATE Employee
Wed, April 09, 2003
I am a BestBuy/Musicland Employee. Though I don't believe in every decision the company makes, I do believe there is no room for Whiny Employees. Especially those who mis-represent. Larry is not exactly correct about the "shrinkage" facts. 30 Million dollars in Employee Theft sounds like a HUGE number. But when you compare it to the BILLIONS of dollars in revenue BBY is responsible for, it amounts to around .30%, that's POINT 30%. Ha, chump change and some pretty darn good #'s in the world of retail. Musicland DID NOT sell to BBY because of Employee theft. Check the Business reports. CD burning that resulted in declining sales, terrorism, decreased Mall traffic, Absorbant Mall rent, increasing costs, and a couple of not so good Business Decisions in the past, were ALOT of our reasons. For a L.P. BBY guy to think he would AT ALL have a clue of the "Bigger Enterprise Vision" is absurd and uneducated of him. In the matter of "selling". Welcome to the world of B U S I N E S S. Compare your paycheck to that of the CEO's and see who's thinking on the right page. STOP WHINING.................