James
Stevensville,#2Consumer Comment
Sat, May 10, 2003
I have worked in customer service for a few years. And have met many people in the industry. One person shocked me, with what one of her old jobs was. She worked for a company, whos sole purpose was to find reasons NOT to process rebates. I cant by law state what company she was doing this for. But if you are on a Mac you dont use their software. Now not every company dose this. But it is sad to know that even some, and even sadder that the BIG companys do it. I must admit that Best Buy needs some major work on their customer service though. I have had to return items to the Annap. Store and its no easy task, what I now do is this. Call the store and get a manager on the phone. Explain why I want to make the return. Get his/her approval. Get their full name and what time they will be getting off and taking any breaks. Go to the service desk and ask to speak w/ the manager that I spoke w/ before and just let the service person they know I am coming (this way you avoid the can I get your name question 99% of the time) and they will page them rather quickly.