- Report: #64687
Complaint Review: Best Buy - Bellevue Washington
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Best Buy
457 120th Ave NE Bellevue, 98005 Washington, U.S.A.
Phone:
425-452-8060
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Best Buy ripoff deception, never have to go through this kind of BS Bellevue Washington
I recently ordered a stick of memory (crucial 512mb) from Best Buy online and selected to pick it up at the Bellevue, WA store. I went to go pick it up as soon as it was available and showed the cashier all of the required information in order to receive my memory I already paid for. He opened up the security case around it and handed it to me. I didn't bother to open it up because I assumed I was getting what I paid for, little did I know though I was about to get scammed. I went to my car happy with my purhase and decided to open it up just to make sure it was exactly what I ordered. Well, the case was not sealed in any way which I thought was strange and when I opened it up, I found a stick of Samsung 128mb memory. Of course I was pretty pissed and went back in and they tagged it at the door with a return sticker so I went to go back and let the cashier know I received a completely different stick of memory and he told me I needed to wait in line again because he was helping some people. This pissed me off already because I had to wait about 20 minutes in line for a mistake they made. When I finally get to the front of the line I am helped by a different employee than the one that first checked me out. I told her what happened and she gave me a weird look as if I was lying and she went to talk to the store manager. The manager came to talk to me and told me that they didn't even carry that kind of memory and that basically I was screwed. He wouldn't help me at all. I think he thought I had replaced the memory with some of my own. I am a younger guy almost 21, so he probably didn't believe me. He said I had to talk to the district manager who wouldn't be in until the next day. I was furious. I think someone returned the memory before me and did actually replace the memory with their own and the employee that did the return, failed to check inside the package to make sure the right product was in there. So I got screwed because not only did the employee that did the return on that memory not check it, but the employee that sold me the memory didn't notice he was selling me an un-sealed package. It's a shame I had to go through so much and that Best Buy made me look guilty when they made some huge mistakes. I did eventually get my memory after I had my dad (the one I purchased the memory for) talk to the district manager the next day and get things resolved. Even the district manager didn't handle it the way he should have. He told my dad he would let it slide this time as if he was doing us a favor when they are the ones that screwed up. I feel sorry for people that get ripped off like this on bigger purchases. I understand Best Buy gets situations all the time where people are ripping them off, but they need to be more careful so that their customers don't get ripped off as well. Best Buy needs better management as well as better trained employees. The employee that helped me was actually a nice guy and more helpful than the store manager, he just needed better training. The bottom line though is I should never have to go through this kind of BS again at any store.
Jeremy
Newcastle, Washington
U.S.A.
Jeremy
Newcastle, Washington
U.S.A.
1 Updates & Rebuttals
Rod
Duvall,Washington,
U.S.A.
Parallel experience to this ripoff with same Bellevue branch.
#2Consumer Comment
Tue, August 10, 2004
I too have been taken by a parallel undertaking. I ordered PC2100 DDR 256MB board because there was none in the store while there was an advertised sale price for this item of $39.95. When the items arrived at my home via UPS I experience the same ripoff. The package was of clear molded plastic and it was the correct packaging but in the compartment was what looked like a memory board of an older type like PC133 or something. At the top of this hard plastic premolded container was a jagged slit probably made with a knife. Which explained how the part was switched. I emailed customer service of Best Buy and was told to just take the part in to the local store and they would correct the situation. And when I did that I was viewed as the culprit who switched out the board. And I have no proof that I did not do this whatsoever because the item was delivered to my home already switched out. So how do I prove that I did not do it? I was mad because I've been had by what seems to be an inside job. There is probably an employee who is stealing stuff like this right under their noses. So I am out $39.95 plus 8.9% tax. So my advice based upon my experience and Jeremy's is if you order stuff like this from them send it to the store and open it up then and there and do not leave the store until you have what you paid for and the store people have witnessed that you openned the item in front of their eyes. I am a really mellow (martial arts) person; but if I could have 5 minutes alone with the punk who did this to me, (s)he would not be able to use their hand to do anything ever again.
