Complaint Review: Best Buy - Muncie Indiana

Best Buy and their Geek Squad are pathetic! When you purchase a product you expect it to have a reasonable life expectancy....not 2 days! Best Buy failed and the store manager should have his head examined. Retraining for everyone involved. I'd have got my money back or filed a small claims court action to get my money back.

And to the rest of you commenters....That woman can create more bad will for Best Buy than any $160 charge can justify. The manager should have replaced the laptops...set up the network immediately and would have generated more good will and future sales than $160.

As for your comment regarding auto repair. If you paid for an auto repair and two days later the part failed...you would expect the mechanic to replace the part and charge you again to install it....I doubt it! As someone who has experienced this at a dealership....according to small claims judge....When you authorize a repair service, you expect a reasonable life expectancy for that repair....two days is not reasonable or two weeks....judgement for plaintive....$2500 + $1000 costs for inconvenience to plaintive!

As for Geek Squad: They are pathetic....I have fixed several computers that they had supposedly repaired after several tries....and they were all less than 15 minutes work. How they have the nerve to charge for a repair and not fix the problem is beyond me. All these people have gotten their money back by just mentioning small claims court. The judge in the town where the Best Buy is located was one of the people whose computers they failed to fix.

QUESTION: Are these commenters working for Best Buy or just st...d to commerce?

It is unfortunate that you found yourself in this situation, but you must understand that Compaq (HP), The Geek Squad, and Best Buy are all seperate entities.  You can not expect The Geek Squad to be liable for a problem of situation they did not create.  Your complaint is akin to expecting your auto  mechanic to provide a lifetime warranty on your vehicle simply because they had worked on it once in the past.  Again, I sympathize with your circumstances, but I do not believe your complaint against The Geek Squad has merit.      

how is it best buy's fault. They didnt make the laptop. It would be your fault for buying a compaq, you get what you pay for. Buy a sony, toshiba (or in your case a macbook: easy to use). Best buy did the service you paid them to do. Why would they do the service again for free? And for the other guy that asked why she paid $80 to have the HDDs replaced, it was to have the 2 laptops optimized again. You would probably have better luck taking it up with compaq rather than best buy. they are just doing their jobs, compaq put in the bad hard drives.

Not sure why they charged you 80$ to fix the laptops. They should still be under warranty. If Best Buy charges you, Compaq should honor their warranty and get you fixed up for free. Your network is still up and running. It only takes a minute or so to connect a computer to a network. If all you people really hate Geek Squad so much, the trick is to stop being so terrified of your computers. Back everything up, get a restore disk, and experiment. You cannot damage your hardware through software manipulation, and software can always be reinstalled.

But in this case it's really not Best Buy's fault. I love hp Products, but the compaq lines, especialy the lower end ones, aren't always the best machines in the world. Best Buy is not responsible fot the hard drive failures. They have no way to know if that will happen. They charge a set amount for certian service (setting up your network)...it doens't matter how many times that service is used. You could have a different thing happen 3 times a week and have them constantly out there setting the network up again and again, and as long as the failure is in the equipment, not in their job of setting up the network, they really have no obligation to do it again for free.... I am usualy the first to stick it to Geek Squad, but in this case it was just strait up bad luck, and that is one of the things about those big mega-chain stores with their one-stop-shopping and their bargain bin prices....they don't care about the personal things like "bad luck". There is a policy and a rule for everything, no exceptions. If you need somone who will give more personalize attention to a situation like this, somewhere like Best Buy is the wrong place to look, I would sugest a more "mom and pop" kind of non-chain computer store. Of course you wil pay more, but they usualy make exceptions for things like bad luck and defective products (even when it's not their fault)

But in this case it's really not Best Buy's fault. I love hp Products, but the compaq lines, especialy the lower end ones, aren't always the best machines in the world. Best Buy is not responsible fot the hard drive failures. They have no way to know if that will happen. They charge a set amount for certian service (setting up your network)...it doens't matter how many times that service is used. You could have a different thing happen 3 times a week and have them constantly out there setting the network up again and again, and as long as the failure is in the equipment, not in their job of setting up the network, they really have no obligation to do it again for free.... I am usualy the first to stick it to Geek Squad, but in this case it was just strait up bad luck, and that is one of the things about those big mega-chain stores with their one-stop-shopping and their bargain bin prices....they don't care about the personal things like "bad luck". There is a policy and a rule for everything, no exceptions. If you need somone who will give more personalize attention to a situation like this, somewhere like Best Buy is the wrong place to look, I would sugest a more "mom and pop" kind of non-chain computer store. Of course you wil pay more, but they usualy make exceptions for things like bad luck and defective products (even when it's not their fault)

Your network is still set up, of course your laptops won't connect due to the fact that the hard drive, and therefore the settings, were replaced. It is not Geek Squads fault that PC's in your network failed, and you are too ignorant to add them yourselves. Services cost money!