- Report: #1332589
Complaint Review: Best Buy - Nationwide
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Best Buy
Nationwide, USA
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Best Buy Geek Squad Fraudulent Recurring Credit Card Charge Richfield MN Nationwide
More than two years ago, I made the mistake of renewing my Geek Squad subscription online, because the store told me I would have to do it that way. The transaction itself would not go through without a Y under Recurring Charge? I didn't like this and tried to change it--but couldn't.
Throughout the whole thing, I was constantly reassured that I could cancel at any time. The fine print said I could cancel at any time. I thought I needed the protection, so I let it go through.
Long story short, we never got any of the promised services from this transaction and we stopped doing business with Best Buy. We buy computers from Fry's now. The last time I went to Best Buy, I told them I no longer wanted the useless Geek Squad "Protection." I was assured that I would not keep getting billed for it without my consent.
August 2015, Best Buy put an automatic (recurring) charge of $70 on my credit card. The credit card was no help in cancelling the charge and no on online with Best Buy "could" help me, so my husband went over to the store (in Odessa TX) and argued with them until they credited our card with the $70 (on September 27, 2015) and assured him that they had cancelled the "account." I forgot Best Buy existed.
At the end of August 2016, Best Buy charged us $70 plus "taxes" (total--$75.78) for an unexplained recurring charge from the Geek Squad. We received the bill in late September and did not find the bogus charge until I went to pay the bill in early October. This was for a "renewal" of a service we had not subscribed to since 2014.
My husband again went to the Odessa store and was given various ploys to get rid of him: They couldn't do anything because we waited more than 30 days to cancel the nonexistent transaction. We must have okayed the charge or they wouldn't have billed us for it. He would have to call 1-800-BestBuy and let them handle it. (He called the 1-800 number from the Odessa store and was given the run-around from them--20+ minutes later he was sent back to the store Geek Squad people.) Best Buy then announced that they wouldn't do anything and we would have to contact their legal department.
Our credit card people (with whom I have been doing business for 30 years) have been no help at all. Are we expected to pay forever for an account that was cancelled more than a year ago and recancelled and refunded a year ago?
There was a news report several months ago about how much money the average American consumer spends on recurring credit card payments that no longer apply or should no longer be charged. The implication was that consumers are so stupid they don't know they're still paying for something from the past.
I know when my credit card is being used to rip me off. Best Buy, under the guise of the Geek Squad, is charging me for services not request, authorized, or wanted. And our credit card company is complicit in this fraud.
