- Report: #22612
Complaint Review: Best Buy - Nationwide
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Best Buy
www.bestbuy.com Nationwide, U.S.A.
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Best Buy Possible Computer Tampering College Station Texas
First off, if I would have found this site earlier, I would have contacted a long time ago. My wife and I baught a computer from Best Buy, December of last year. We were approved for a Best Buy card, and since there was no charges till the following year, we decide to go with it.
We found the salesman there at Best Buy extremely helpful with our purchase. After we made all of our selections, they offered their expensive warranty package, which they promised we would need, at a very expensive price. Since I have two brothers that work on computers, I found this useless. After several denials, the serviceman finally gave up. He then offered us a Computer Optimizer which he promised would take all the advertising off our computer. I agreed, and 2-3 hrs we came back for our computer.
We took it home, put it together, and for about 11 days the computer worked awesome. After that the computer would not come on so I took it to a Computer repairman, and he told me it was the Power Supply. While he was testing the power supply he noticed that one of the wires were off there connector. When he inspected it closer, he found out that it was to the fan that cooled my processor. I explained to him that the only type of service done to the computer was the Optimizer thing. He explained that each computer is visually, and mechanically inspected before it is shipped out.
Although I hate accusing people of doing things, I feel there was no way this could just happened. Myself and the serviceman feel that when they optimized my system, that they tried to tamper with it also. I am just glad that he found the wire. Luckily i have not had any problems with my computer after I had the power supply replaced.
To all of those who read this, the warranty would have not done me any good. All Best Buy Would have done is sent it back to HP since it has a 1 yr manufacturing warranty. HP said that any computer has a automatic 1 yr warranty that replaces almost everything that could go wrong. I feel by not getting Best Buy's warranty, they tried to rip me off later on down the road. I will never again buy anything from Best Buy more than $200.00.
Mike
College Station, Texas
We found the salesman there at Best Buy extremely helpful with our purchase. After we made all of our selections, they offered their expensive warranty package, which they promised we would need, at a very expensive price. Since I have two brothers that work on computers, I found this useless. After several denials, the serviceman finally gave up. He then offered us a Computer Optimizer which he promised would take all the advertising off our computer. I agreed, and 2-3 hrs we came back for our computer.
We took it home, put it together, and for about 11 days the computer worked awesome. After that the computer would not come on so I took it to a Computer repairman, and he told me it was the Power Supply. While he was testing the power supply he noticed that one of the wires were off there connector. When he inspected it closer, he found out that it was to the fan that cooled my processor. I explained to him that the only type of service done to the computer was the Optimizer thing. He explained that each computer is visually, and mechanically inspected before it is shipped out.
Although I hate accusing people of doing things, I feel there was no way this could just happened. Myself and the serviceman feel that when they optimized my system, that they tried to tamper with it also. I am just glad that he found the wire. Luckily i have not had any problems with my computer after I had the power supply replaced.
To all of those who read this, the warranty would have not done me any good. All Best Buy Would have done is sent it back to HP since it has a 1 yr manufacturing warranty. HP said that any computer has a automatic 1 yr warranty that replaces almost everything that could go wrong. I feel by not getting Best Buy's warranty, they tried to rip me off later on down the road. I will never again buy anything from Best Buy more than $200.00.
Mike
College Station, Texas
2 Updates & Rebuttals
Scott
San Antonio,Texas,
whiners make good complainers
#2UPDATE Employee
Tue, June 25, 2002
First, the update here is obviously done by a disgruntled employee. I can tell you that we have fired people for lying to the customers in the way described above. Second, the service plans provided are not extended waranties at all. They cover the unit for 3 years from the date of purchase(in a computers case) for normal wear/tear, surge damage, hardware failures and even replaces it on the 4th hardware replacement needed. It usually covers more than the manufacturer waranty, but the big thing is that the customer does not have to sip it. The service plan would have covered the replacement of the power supply, and any other part. Third, best buy carries a 14 day return/exchange policy on computers. If you would have taken it to best buy, they could have just exchanged it for you. Finally, sometimes computers do come in from the manufacturer with defects as do all products electronic or not. It is possible it was accidently left out by a technician at the store but also just as likely at the factory.
Mike
St. Louis,Missouri,
Not Surprised
#3UPDATE EX-employee responds
Fri, June 14, 2002
I would not be surprised at all if Best Buy did something to your computer. Most of there business is built on deceiving customers. At Best Buy you are taught to say anything to a customer even flat out lying to people to sell the service plans. We were told tell people if you spill stuff on the product we will replace it. If you want a new Playstation just go ahead and scratch the lens and we will replace it. If you drop your cell phone we will replace it. People if you read the warranties it says very clearly does not cover spills or abuse. On many occasions Salesmen would tell people that we were out of the product if the customer didn't want the service plan. Best Buy's big thing is that we don't work on commision. That's because they are too cheap to pay there workers decent wages. The managers are definately on commision!!!! You wouldn't believe how much they get back from Service Plan Sales. Best Buy is the absolute worst place in the world to work. The environment is very hostile. You wouldn't believe the pressure the management puts on the salespeople. They even force their employees to attend monthly propanganda sessions aka "team meetings" where they employees come in at 7am on a Saturday and watch videos on how to lie to people. Then they wouldn't let anyone leave until everybody did the Best Buy cheer. T he worst person at Best Buy is Nicole Mendenhall who actually took away the requst off forms so nobody could ask for a day off. Best Buy sucks and I hope nobody shops there!! If you do tell them no on the service plans!!!
