- Report: #14172
Complaint Review: Best Buy - Rockford Illinois
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Best Buy
State Street Rockford, Illinois, U.S.A.
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Best Buy Ripoff Stereo ..should be WorstBuy
My son received a 3disc changer phillips stereo for christmas. The CD player never worked. My sister bought the player for him aand paid cash for it. Her receipt didn't have all the appropriate information on it because when she purchased it the
paper ran out. so you can't read it. So I took the sterio in to be traded or fixed at the Rockford Store. I was told they
couldn't do anything because there is no receipt. I am so upset this was so unprofessional. I asked if they could fix it and
they told me there was nothing they could do because it is up to the customer to have a legiable receipt. This is probably true
but; customers are what make their business run. I left the
stereo there and told them keep it. It doesn't do my son any goodif it doesn't work!!!!!! Once again Best Buy doesn't stand
behind there products.
Valerie
Rockford, Illinois
paper ran out. so you can't read it. So I took the sterio in to be traded or fixed at the Rockford Store. I was told they
couldn't do anything because there is no receipt. I am so upset this was so unprofessional. I asked if they could fix it and
they told me there was nothing they could do because it is up to the customer to have a legiable receipt. This is probably true
but; customers are what make their business run. I left the
stereo there and told them keep it. It doesn't do my son any goodif it doesn't work!!!!!! Once again Best Buy doesn't stand
behind there products.
Valerie
Rockford, Illinois
2 Updates & Rebuttals
Scott
San Antonio,Texas,
Maybe this will help
#2UPDATE Employee
Tue, June 25, 2002
Bring in the part of the receipt that you have for the sterio to the best buy it was bought at and they can print you out a new receipt as long as the top part of the receipt is there.
Katie
crystal lake,Illinois,
huhhhh ...*EDitor's note: This comment is from a corporate shill trying to sell a worthless maintenance plan.
#3UPDATE Employee
Sun, May 26, 2002
I'm sorry that your son cd player broke. If your son had recived it as a gift and didn't have the reciept Best Buy would have taken it back up to thirty days after christmas. So that would have given you up to 1/25 to return the cd player. Who ever gave your son the cd player could have also purchased the 4 year PSP on it. That would have been able to find.
