- Report: #140838
Complaint Review: Best Payment Solutions - Burbank Illinois
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Why?
Best Payment Solutions
Burbank, Illinois, U.S.A.
Phone:
630-3212604
Web:
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Best Payment Solutions ripoff stole my money Burbank Illinois
I sold an item through my business on my credit card machine. They put a week long hold on it, made me return the money to the business I was dealing with, took a week and a half to return my customer's money, AND CHARGED ME $157 IN INTEREST ON MONEY I NEVER EVEN SAW.
THEY ARE ARROGANT CONTROLLING IDIOTS WHO SHOULD BE REPORTED TO VISA AND MASTERCARD.
I feel sorry for the other guy that they took $1,000 from.
Julie
las Vegas, Nevada
U.S.A.
THEY ARE ARROGANT CONTROLLING IDIOTS WHO SHOULD BE REPORTED TO VISA AND MASTERCARD.
I feel sorry for the other guy that they took $1,000 from.
Julie
las Vegas, Nevada
U.S.A.
1 Updates & Rebuttals
Osha
Durango,Colorado,
U.S.A.
Your Responsibility as a Merchant
#2Consumer Suggestion
Wed, May 18, 2005
Unfortunately in order for you as a merchant to end up posting here on this site, obviously you have already encountered a problem with your Credit Card Processing Provider. For what it's worth, I hope to enlighten you as to some of the basics in an attempt to save you from problems in the future.
99.9% of these merchant complaints are your own fault, NOT your Processor's. Sorry to be blunt, but it's true. Unfortunately, you opened your business and chose to accept card payments without doing your due diligence as to what that means exactly.
Merchants are often shocked, with complaints such as "I can't believe my Processor stole MY money!"
Well, it's not YOUR money. It's a complicated process (too much to get into detail here) and customer chargebacks are a constant concern.
When you applied to your Processor to be able to accept card payments, you were approved within certain criteria. Everyone involved in a transaction (cardholder, , card issuer, processor, merchant) agree to Visa/MC rules. Visa/MC make the rules...either you must abide, or you will not be allowed to accept card payments. What you need to understand is that your Processor is ultimately responsible to reimburse your customers in a "chargeback" dispute. That is, if Visa/MC decide that a cardholder is entitled to a refund and you cannot cover it then your Processor must pay it. The whole goal is to minimize the risk of a "chargeback". If your business is failing, you run a sloppy business, or are outright fraudulent with your customers then obviously your Processor is going to have a problem with you. The problem is that a Processor has no way to know how you run your business. Therefore, you better believe that if they feel something is out of the ordinary, etc that a "hold" will be placed on the transaction until their risk department is satisfied with your supporting evidence. Even with supporting evidence, Visa/MC may side with the cardholder and either you or subsequently your Processor must issue a refund.
YOU need to educate yourself! That's not to say that some responsibility does not lie with your Processor in certain instances. They do make mistakes, fail to educate you, have "tight" risk departments, are slow to repond, etc.
When choosing to accept card payments, you and your Processor must work together from the beginning in order to avoid as many of these "problems" as possible. Hopefully my post will help you all in some way.
And yes I do work for a Credit Card Processing Company :). If you have a need for a new company who will work with you a little better in avoiding some of these pitfalls, 9((REDACTED))
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Regards,
((REDACTED))
