- Report: #1476202
Complaint Review: Bestbuy - Falls Church Virginia
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Author Not Confirmed
Why?
Bestbuy
5799 Leesburg Pike Falls Church, 22041 Virginia, United States
Phone:
1 (888) 237-8289
Web:
www.bestbuy.com
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Bestbuy Flawed warranty service Falls Church Virginia
I purchased a laptop with warranty from bestbuy for over $1600. I reported an issue to GeekSquad and they're best course of response is to ship it to the manufacturer which would take 3 days. They further added that my warranty will only cover damage to hardware when I bought it it was end to end. Apparently the warranty criteria changed since I bought it. Store manager (Christian) out of the aformentioned address was rude, unpfrofessional and refused to help.
- why does best sell onsite repair/warranty and you get asked to part with your laptop for days. it completely defeats the purpose of buying an onsite repain service. What does geeksquad do? if they can't even diagnose an issue.
- warranty service should cover damanges making the user experience miserable
- bestbuy excercises bait and switch, when you buy the laptop they make the warranty sound like a saving grace for all issues. When you engage that service then they go through the nuances and in my case rudly.
- what should bestbuy send my laptop to the manufacturer if I bought their warranty. While am still within the year I can do that myself and not have to pay extra for warranty. The bank the money and then they turn to the manufacturer to eat up the cost of repair and or replacement.
- The store manager Christian was rude, unprofessional and loudly did not care about a customer who spent thousands on that location. Shame on you.
PLEASE BEWARE! AND DO NOT WAIST YOUR MONEY ON THE EXTENDED WARRANTY FROM BESTBUY.
