- Report: #1233047
Complaint Review: BestParent.com ONLINEFUSION - Internet
-
Author Not Confirmed
Why?
BestParent.com ONLINEFUSION
Internet, USA
Phone:
302-231-1297
Web:
BestParent.com ONLINEFUSION
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
BestParent.com ONLINEFUSION scammed me...took money without sending product Internet
I ordered dog collars from this compant on march 4 2015. I have not recieved them.
I have sent over 20 emails, and voice mails. all I recieve back is a prerecorded statement, that they are reviewing the request and will get back to me..
I have been told by e-mail only, the shipping company messed up and I would recieve them in 4 weeks...as you can see . its been over 8 weeks..now I only get the prrecorded message...
$7.95,,,$9.95...and $ 29.95 was taken from my count..i only authorized the 7.95.. the 29.95 ammount was returned...
I have made a fraud claim with my bank.. on the two ammounts that were taken and not returned.
I have saved all the emails and phone mssages I have sent..and will be glad to share those with you ..
this is a sample of them.... thank you
On Tuesday, May 26, 2015 5:57 PM, Debbie wrote
On Wednesday, March 4, 2015 7:44 PM, Debbie wrote
thank you
--------------------------------------------
On Wed, 3/4/15, Andrew (Online Fusion Inc) <[email protected]> wrote:
Subject: [Online Fusion Inc] Re: Re: debbie, Access your purchase here
To: "(((redacted)))
Date: Wednesday, March 4, 2015, 5:17 PM
#yiv4511044108 table td {
border-collapse:collapse;}
##- Please type your reply
above this line -##
Your request (2073) has been updated. To add
additional comments, reply to this email.
Andrew (Online Fusion Inc)
Mar 5, 12:17
Hello Debbie,
Thank
you for your email.
I do see here that our system registered a click on the
"Yes!” buy button and that you were charged the
$29.95 for The Complete Guide to Holistic Dog Massage.
Of course mistakes and/or
mis-clicks do happen.
Thanks for letting us know. I've processed a refund
request and the full charge will be refunded to your card in
just a few days.
Please
email me directly if the refund is not reflected in 5
business days.
Andrew
Ellis
Customer Support
bestpetparent.com/
Debbie Dunaway
Mar 4, 23:21
I did not order a massage training film....The Complete
Guide to
Holistic Dog Massage video
training course DO NOT SEND IT OR TAKE MONEY FROM MY
ACCOUNT.... I ONLY WANTED THE COLLORS AND LEASHES.....
--------------------------------------------
On Wed, 3/4/15, Andrew Ellis <[email protected]>
wrote:
Subject: debbie, Access your purchase here
To: (((redacted)))
Date: Wednesday, March 4, 2015, 4:13 AM
Hello,
Thank you
for purchasing The Complete Guide to
Holistic Dog Massage video training course.
You and your dog will enjoy enormous benefit from
the
techniques you will soon learn.
For instant access to your video
training series,
simply click the link
below:
offers.bestpetparent.com/dogmassage/
Be sure to save this link for later
use.
Andrew Ellis
Best Pet Parent
Best Pet
Parent
Suite 105, 501 Silverside Road
Wilmington, DE
19809
US
[email protected]m
(302) 231-1297
If you no longer wish to receive
communication from us:
Cancel
To update your contact information:
Update
This email is a service from Online Fusion Inc.
Delivered by Zendesk.
Message-Id:X1C3085H_54f7aead5b450_2bf53f8b548cd31c20319d7_sprut
--------------------------------------------
On Wed, 3/4/15, Andrew (Online Fusion Inc) <[email protected]> wrote:
Subject: [Online Fusion Inc] Re: Re: debbie, Access your purchase here
To: "(((redacted)))
Date: Wednesday, March 4, 2015, 5:17 PM
#yiv4511044108 table td {
border-collapse:collapse;}
##- Please type your reply
above this line -##
Your request (2073) has been updated. To add
additional comments, reply to this email.
Andrew (Online Fusion Inc)
Mar 5, 12:17
Hello Debbie,
Thank
you for your email.
I do see here that our system registered a click on the
"Yes!” buy button and that you were charged the
$29.95 for The Complete Guide to Holistic Dog Massage.
Of course mistakes and/or
mis-clicks do happen.
Thanks for letting us know. I've processed a refund
request and the full charge will be refunded to your card in
just a few days.
Please
email me directly if the refund is not reflected in 5
business days.
Andrew
Ellis
Customer Support
bestpetparent.com/
Debbie Dunaway
Mar 4, 23:21
I did not order a massage training film....The Complete
Guide to
Holistic Dog Massage video
training course DO NOT SEND IT OR TAKE MONEY FROM MY
ACCOUNT.... I ONLY WANTED THE COLLORS AND LEASHES.....
--------------------------------------------
On Wed, 3/4/15, Andrew Ellis <[email protected]>
wrote:
Subject: debbie, Access your purchase here
To: (((redacted)))
Date: Wednesday, March 4, 2015, 4:13 AM
Hello,
Thank you
for purchasing The Complete Guide to
Holistic Dog Massage video training course.
You and your dog will enjoy enormous benefit from
the
techniques you will soon learn.
For instant access to your video
training series,
simply click the link
below:
offers.bestpetparent.com/dogmassage/
Be sure to save this link for later
use.
Andrew Ellis
Best Pet Parent
Best Pet
Parent
Suite 105, 501 Silverside Road
Wilmington, DE
19809
US
[email protected]m
(302) 231-1297
If you no longer wish to receive
communication from us:
Cancel
To update your contact information:
Update
This email is a service from Online Fusion Inc.
Delivered by Zendesk.
Message-Id:X1C3085H_54f7aead5b450_2bf53f8b548cd31c20319d7_sprut
On Sunday, May 24, 2015 4:57 PM, Debbie Dunaway <[email protected]> wrote:
14 messages and still no results...........................
On Sunday, May 24, 2015 4:52 PM, Online Fusion Inc <[email protected]> wrote:
##- Please type your reply above this line -##
Your request (9745) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email.
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