Complaint Review: Bethel Animal Hospital - Gaineville Georgia

 on the first day I came to you, I paid 169.00, which only 145.00 was credited. Aside from this I made a 70.00 payment and two 40.00 payments, on the last day I paid 163.58, totaling almost 500.00, on the second day the man who gave him to me paid 200.00 and two ladies paid two other invoices. All of what you gave me showing what was paid by me and others. GoFundMe collected 550.00 in funds after there percent they charge, not 950.00 the donations that were given at the vet, were on the gofundme as "offline donations" because they were given off line to the vet and not me, but was showing gratitude for it on my gofundme page.

The day I made my payment to you, I explained that I could not get the flea products that day since my truck payment was due and that I had to rob peter to pay paul by using my truck payment to keep you guys paid, that is not fraud, as we know...Gofundme me takes 7 days to post, however I also did tell you that despite that, I knew that he needed the flea products were needed and that I would get them next week, however after you calling me a fraud and not having records of the first 200.00 donation anywhere, I don't feel comfortable ever using your practice. You have very good pet saving skills, but horrible people skills...I appreciated the first discount which is why I don't want the 200.00 but I just want to see it applied somewhere, even if you fixed the initial invoice to it's origional price and applied it there.

The same story I stated here, while showing the invoices that clearly said paid py people and what was paid, matched the GoFundMe reports and they approved what I did as not fraud, they said it did not matter if I paid it before or after I collected the funds as long as the amounts matched, which they did and I had gotten pre approval from them first. I am not asking for much but a simple professional appology for how you treated me. This whole argument could have been overwith. I could not have this conversation with you at all because everytime I tried you handed me to another person calling me a fraud...if I personally recieved the 200.00 or it was applied elsewhere, I could have a either bought the flea meds or b been considered a fraud because than I would have 200.00 left over not accounted for, and if you ever listened to people close enough you would have heard me tell you that the amount I had on my gofundme actually INCLUDED the amount that you had collected as well. I was the one who told you myself about the gofundme, if I wasn't being legit I would have hid it. Hence the fact of little people skills, if you listen and communicate without accusations, life will get further instead of being hateful and accusing, I understand that the bookkeeping could have gotten messed up by the not handling all the monies in the office because of confinement but a polite I will check our books and try to see what happened and I am sorry for my attitude go a very long way.

The statement that there was 900.00 that I personally recieved is not the fact...the total donations including the donations at the vet was 900.00. I was never defensive about paying the remainder of the bill off, I was not willing to spend the extra 160.00 on flea medication that had one never been recieved, administered or given to Jake at any time. There was 200.00 that was given to the vet along with 2 other visits that were paid. At the end the 53.00 was never returned. I do not want the money back, I would appreciate getting his vaccinations done.

As far as the delay of vaccinations, he was going to go to the clinic on the next scheduled date. GoFundMe matched every reciept with the total given through gofundme that I personally paid minus the GoFundMe fees and they matched evenly. Not to mention there was no record of the 200.00 paying anything, nor was there anything showing a 53.00 credit anywhere...also calling a client fraudulent without having all the facts straight is nowhere appropriate.

Jake was brought to us a few months back by another family whose door he showed up on. The family provided Jake with a start of some preventative measures and ended up giving Jake to the Brambletts. Unfortunately, the Brambletts did not provide Jake with the proper follow-up preventative puppy care and, as a result, he contracted parvovirus. A deadly virus that is preventable through vaccination.

When they brought Jake in, he was very ill. We were not sure he was going to be strong enough to pull through. We understood the Brambletts financial constraints and explained to them the process and what was required for a parvo treatment. They were not able to afford hospitalization so we offered an outpatient option for Jake. As even that was a burden, we accepted donations on their behalf for Jake’s care. They also set up a gofundme account we were told.

The Brambletts had received sufficient donations at our hospital to cover a majority of Jake’s care. They had a small final balance and were not willing to pay it in full. When we approached them about Jake’s gofundme account, they became defensive.

It seems the Brambletts were able to raise over $951 in addition to the $441.20 we collected at the hospital for Jake’s care. We discounted Jake’s initial visit substantially and made good faith treatment to Jake even though not all of the invoices were paid by the Brambletts or at time of service. We mentioned additional “preventative” care for Jake at that point since we were aware of the additional sum available for his care. They stated we were trying to squeeze them for more money. This “preventative” care was flea/tick and heartworm medications. Medications which are proven to keep pets healthy and avoid future costly medical care. We even told them they didn’t need to buy it from us but they should get it for Jake. 

During the same conversation they said they needed to make a car payment with those funds. We expressed concern that they were committing fraud by not using that money for Jake. People had donated in good faith for Jake’s care and we would report them.

In reviewing the copies of the donations and statements, we did realize they had a $53.10 credit. We have returned the $53.10 to them with another set of Jake’s invoices.

On the upside, we are pleased to say that Jake made a full recovery and we wish him well.