- Report: #1370226
Complaint Review: Bethesda Softworks - Rockville Maryland
Reported By:
SnackPack210 -
Spokane, Washington, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Bethesda Softworks
1370 Piccard Drive, Suite 120 Rockville, 20850 Maryland, USA
Web:
https://bethesda.net/en/dashboard
Categories:
Business Rating:
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Bethesda Softworks Bethesda's motto, put out an incomplete game, and make the costomer deal with it Rockville Maryland
Went to my local GameStop to buy a new game for my PS4. After looking though all the games I decided to go with Bethesda's DOOM. I get home and pop in the disc to start playing, but have to wait for the game to install and download the update. No big deal so far. It took a while to install the game (48 gigs) but took even longer to download and install the 20+ gig update.
So after all the installs and downloads I am finally ready to play! Finish out the first level, and am enjoying myself. Go to load the second level; BOOM! kicked to the main menu. Confused, I try to load the level again (sometimes games just flub up). Again, booted to main menu. After trying everything I could think of to get the game to play, I try and get ahold of Bethesda's support team.
I get a response fairly quickly, giving me some troubleshooting steps. This is just about where things started going downhill.
After trying all the steps (delete game, reinstall, turn off ps, initialize hard drive then re install) nothing worked still. Try and reply to the email, nothing. Wait for some more time, nothing.
I had to create a whole new incident report, just to send an email. Bethesda's response? The same cut and paste troubleshooting steps I got before. Tried emailing a response back, but forgot I have to create a new incident report to email back....
I was starting to get fed up about this time because now, Bethesda started saying it was my playstation that is messed up, and there is nothing they can or will do.
To me, I find it funny how in the 25+ games I own for my playstation 4, (and the 100+ games I have for the Playstation 3) this is the ONLY one I have had this type of issue with.
So I offered Bethesda for me to send them the copy of the game that doesn’t play, for a working version.
They told me they wont do that. Haven’t heard one thing from the company since.
So Im stuck with a game that I spent $30+ on, that I got maybe 10 minutes of play time out of, but put 20+ hours trying to get to play.
I will NEVER buy anything with the name Bethesda on it after this experience.
