- Report: #1369485
Complaint Review: Better Business Bureau - San Diego California
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Author Confirmed
Why?
Better Business Bureau
4747 Viewridge Ave #200 San Diego, 92123 California, USA
Phone:
(858) 496-2131
Web:
http://www.bbb.org/sdoc
Categories:
Business Rating:
(0)
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Better Business Bureau BBB BBB allows our business to be falsely bashed online by an ex deadbeat customer who didnt pay her bill San Diego California
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The Better Business Bureau has allowed a false defamatory review of our company to be posted. On it's face it is outright false and defamatory without any due diligence . We have requested in writing the false review be removed. Our company attorney has requested the false review be removed. They have failed to comply and we are documenting the number of times along with times and dates we have requested the review be removed. This woman failed to pay her bill, we exercised our right to send her to collections, she paid the collection agency and years later is maligning us online.
This is not our first problem with the BBB. Years ago we were a paid member of the BBB. When we terminated our annual membership they lowered our grade. There are companies such as Yelp who have thousands of complaints with the BBB but somehow miraculously maintain an A rating.. nothing sinister going on here! We have replied to the review more than once and the BBB seems to have redacted what I wrote.
We have demanded the BBB remove a false review posted by Belinda Williamson, we have sent the following letter via email and facsimile:
To whom it may concern,
We are hereby requesting an official removal of the false review posted by Belinda W. on 11/24/2016. This review is false, disparaging, erroneous, libelous and defamatory. We sent Belinda Williamson to collections several years ago for failure to pay their service bill over several months. We were well within our rights to collect on outstanding debt owed, this debt was confirmed by the author because they PAID the collection agency
We do not have an F rating.
We do not have "lots of complaints".
We have over 17,000 SATISFIED customers since 1996, customers who PAY THEIR BILL!!! Customer satisfaction is guaranteed, they have made no factual statements where we did not perform or provide outstanding customer service, failure to pay your bill doesn't constitute poor customer service when you are later sent to collections, liened, or sued.. all within our rights under the law. Review later states " I ended up paying because I didn't want to deal with a dishonest company/ owner." 17,000 SATISFIED customers would disagree we are dishonest. This review is riddled with libelous false claims. Please remove it or you will be hearing from our company attorney we will name both Belinda W and the BBB in our defamation suit.
Thank You for your cooperation.
Bottom line the BBB sucks and we are reviewing our options to sue them along with the original posted for defamation libel and loss of business I would never become a paid member of the BBB again and I will be sure to convey to everyone the way they conduct business.
