- Report: #1106554
Complaint Review: Better World Books - unknown Select State/Province
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Author Not Confirmed
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Better World Books
unknown, Select State/Province, USA
Web:
www.betterworldbooks.com
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Business Rating:
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Better World Books Ordered several used books, went to check out, credit card info entered, then delay was horrible, so cancelled credit card unknown unknown
The web site for used books was on an Amazon page. they had a good collection and great prices and a great spiel.after credit card info entered at checkout, the waiting to process screen came on and never went away after an hour. I messaged them in live chat, got sort of a reply, but never got completion of sale. decided to cancel my card and report them. Tried to report to Amazon also. My McAfee did not alert!!!
2 Updates & Rebuttals
Terence
Austin,Texas,
Canceled my order after taking my money
#2Consumer Comment
Tue, April 22, 2014
Either "Better World Books" has very poor inventory system, or the people that work there are grossly incompetent at keeping track of stock, or they are deliberately scamming people. They canceled my order within an hour after purchasing it and sending money via Paypal. I then discovered they have a habit of doing that to many customers, i.e. listing items they do not have in stock. Now I have to wait 3 to 5 business days for my money to be (hopefully) refunded to me. It doesn't matter how lofty your goals are. If you can't conduct business with integrity, then you deserve a bad report.
Better World Books
Mishawaka,Indiana,
RE: Jon's Order
#3UPDATE Employee ..inside information
Fri, December 13, 2013
Hello Jon, sorry for the difficulty with your checkout experience. It sounds like you attempted to buy one of our books on Amazon.com. With no control over their checkout process, we cannot comment as to why there may have been a delay processing your credit card through their system, but slow credit card processing does not constitute fraud on their part.
Even on our own website, checkout processing can occasionally be delayed, in which case we bend over backwards to ensure that you are billed correctly and receive your order correctly. Our security process is PCI-compliant (industry best practice), and we have a satisfaction guarantee (see our 96% positive feedback rating on 1.46 million orders through Amazon—although we would welcome you to shop our website directly).
Did you receive an Order Confirmation email for your order? If so, please let our Customer Care team know the situation at https://support.betterworldbooks.com/hc/en-us/requests/new and include your Order Number. They are able to assist if you have any further trouble.
