- Report: #1411995
Complaint Review: betterworldbooks - South Bend Indiana
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Author Confirmed
Why?
betterworldbooks
South Bend, Indiana, United States
Web:
www.betterworldbooks.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
betterworldbooks BWB false advertising & poor customer service South Bend Indiana
i was a frequent buyer from betterworldbooks for years.
at one point their value, customer service & standard of books was great but in time, i was sent more often than not books nowhere near the condition they were listed as - add to this deliveries that ALWAYS arrived later than the estimated period & experiences with one staff member in particular who attempted to shift the blame to me (& dodge responsibility) despite my providing photographic evidence of poor condition of what was received.
clearly, customers are NOT valued - only your MONEY is.
on my final purchase for example, the inside covers (front & back) were stained dark yellow as if it had been pissed on! yet the book was listed as 'used-good'. disgusting...
suffice to say, standards got horrible & i will not be returning as a customer.
to sum up, many other online used book sellers do it better & the standard of the books is also much better.
if you ARE a current buyer/customer, i urge you to check the the condition of the books you receive against their book condition standards - it's clear that they do not expect you to do this based on my experiences calling them out!
avoid 'betterworldbooks'....
