- Report: #1274232
Complaint Review: Beverly Diamonds - Internet
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Author Not Confirmed
Why?
Beverly Diamonds
Internet, USA
Phone:
855-456-8334
Web:
www.beverlydiamonds.com
Categories:
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Beverly Diamonds Wrong ring size, clarity, quality sent! Los Angeles Internet
I purchased a wedding/engagement ring for my wife in 2013 from Beverly Diamonds (www.beverlydiamonds.com). The original ring shipped quickly and was per our expecations BUT over the next two years the side diamonds consistently fell out and ultimately in September the ring itself cracked and was no longer wearable (as a matter of full disclosure we did upgrade the size of the diamoned during one of the "warranty" returns in late 2013).
In September we got in touch with Beverly Diamonds customer service and indicated that we would be sending the ring back (for the 3rd time). The process started smoothly and we were promised delivery of the fixed ring within 2 weeks. Over the next 2-1/2 months (from September 21 - December 8) we were told daily/weekly that the ring was "almost" done and would be shipped within the week. After my wifes frustration came to a boil (of not having her wedding ring) I sent an email indicating that we would be pursuing recourse against Beverly Diamonds if we did not receive the ring.
On December 8 we were told the ring had shipped (a full two months after originally promised!). Upon opening the ring there were noticable differeces from the ring we sent to Beverly Diamonds for repair to the ring we received back. The ring we received back was noticably smaller, there were visible inclusions, the color was noticably different, and no new appraisal was ever sent (although we did repeatadlt ask for it).
An email chain illustrating the above was kept along with pictures and documentation of other aspects of the transaction (or lack thereof).
DO NOT purchase any jewelery from Beverly Diamonds. Their products are sub-par, their customer service is non-existent, and they knowingly have tried to deceive/rip-off my wife and I. The savings of buying online through them is not worth the hassle and liklihood that you may not receive what you paid for.
