- Report: #99108
Complaint Review: Beyond Fitness Personal Trainers - Boca Raton Florida
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Author Not Confirmed
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Beyond Fitness Personal Trainers
499 Northeast Spanish River Boulevard Boca Raton, 33431 Florida, U.S.A.
Phone:
561-392-7245
Web:
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Beyond Fitness ripped off, lied, comitted fraud, made empty promises Deerfield Beach Florida
I was sold a personal triaining contract for 3 times a week for six months and was to be training with the person who signed me up.
Since that time I am now on my 6th trainer. The person who signed me up has been fired and the company is now telling me that I am only to receive the training twice a month and for a year.
I never received a copy of my contract as the person who sold it to me had received a page from the gym's front desk and never returned to give me my copy. When I asked for a copy of it they told me they accidently sent the whole thing to the corporate office and a copy of it had been requested.
I have tried to contact their customer service line but it is a voice mail box and have left several messages with no return call. When looked up in the phone book the number listed is a fax machine. I was able to contact their billing company which is a collection agent but they were unable to help me with contract issues.
I am not the only person at this gym who has complained. After speaking with some other people who had used their services as well I have come to find out that there have been alot of other complaints. To the extreme that Golds Gym had a meeting with Beyond Fitness because customers were complaining to them too.
I used this same commentary to report them to the Better Business Bureau a week ago and am waiting for a response from Beyond Fitness.
Nathan
Pompano Beach, Florida
U.S.A.
Since that time I am now on my 6th trainer. The person who signed me up has been fired and the company is now telling me that I am only to receive the training twice a month and for a year.
I never received a copy of my contract as the person who sold it to me had received a page from the gym's front desk and never returned to give me my copy. When I asked for a copy of it they told me they accidently sent the whole thing to the corporate office and a copy of it had been requested.
I have tried to contact their customer service line but it is a voice mail box and have left several messages with no return call. When looked up in the phone book the number listed is a fax machine. I was able to contact their billing company which is a collection agent but they were unable to help me with contract issues.
I am not the only person at this gym who has complained. After speaking with some other people who had used their services as well I have come to find out that there have been alot of other complaints. To the extreme that Golds Gym had a meeting with Beyond Fitness because customers were complaining to them too.
I used this same commentary to report them to the Better Business Bureau a week ago and am waiting for a response from Beyond Fitness.
Nathan
Pompano Beach, Florida
U.S.A.
1 Updates & Rebuttals
Antoinette
Miami Springs,Florida,
U.S.A.
I am having problems with Beyond Fitness as well.
#2Consumer Comment
Sat, November 05, 2005
I agree with you 100% and understand exactly what you are going through as I am having problems with Beyond Fitness as well. I had a six month contract three days a week with a branch of Beyond Fitness in the miami area that they have failed to complete. They were an independent contractor using the Livingwell Lady gym space and were replaced by another non-independent fitness company since the gym has been receiving many complaints about them. They have taken my money, over $1,500 in cash and have failed to give me all of my sessions which they promised they would do. Also, I experienced similar problems as you with the inconsistent trainers and managers. I started off in a contract with one trainer (the manager) and after a week of training was put with a new trainer. About a month later, my trainer left and I was promised another one by a new manager after the old one was fired. I now have no idea what has happened to this company and if it is still in existence. I was told by an ex-employee of Beyond Fitness that their contracts were not being regulated by the state as required and the company is now in dispute. This company is a big scam and apparently there are many other clients out there who have been defrauded. What advice, if any, do you have to give me since it appears that you experienced your problem over a year ago? Thank you.
