Henry
New York,#2UPDATE Employee
Tue, November 29, 2011
In fact, this order comprised the following:
Sony camera + lens kit = 699.99 2nd Sony lens = 249.99
Recorder = 199.00 Subtotal = 1148.98
We then granted the customer a store discount in the amount of 150.00. That discount was not reflected in the documentation which accompanied this transaction which is why the order incurred duty.
In the spirit of the season, and in an effort to effect a reconciliation, we are sending this customer a gift card which can be applied to any future purchase.
-- Henry Posner B&H Photo-Video
jon1008
Caulfield South,#3Author of original report
Wed, November 09, 2011
Here is my reply from UPS - note that the sender would NOT be liable for duties and taxes if the package is returned to them, just the return postage. So why were B&H asking me to pay THEM duty?? Do they think they are the Australian Government?
I hope this form will allow me to attach a copy of the B&H Order Confirmation. This shows that the order value was $998.98 NOT $1148.98 as stated by Henry Posner!
Dear XXX,
Thank you for your question about UPS shipping rates. UPS rates are calculated
based upon the following shipment characteristics:
- Weight
- Dimensions
- Origin and destination postal codes
- Service level
Rates are calculated on a per package basis. To calculate shipping rates,
please view our web site's Calculate Time and Cost feature using the following
link:
https://wwwapps.ups.com/ctc/request?loc=en_AU&WT.svl=PNRO_L1
As per your question, duties and taxes are assessed by the customs clearance
agency of the importing country. Hence, if your customer refuses he delivery
because of these charges, you will be charged for the shipment to be returned
back to you since we do not control the payment of duties and taxes.
We appreciate your interest in UPS, and look forward to serving you.
Kind Regards
Darlyne Fernandez
AU CSC Email Customer Service
Henry
New York,#4UPDATE Employee
Mon, October 31, 2011
This is B&H # 1018147760. The customer bought three items. The item total was US$1148.98. The initial s&h charge, via UPS, was US$55.06. Our shipping documentation listed each aspect of the transaction -- merchandise, shipping, etc. -- entirely legally as we are required to do. The fees we must apply to receive this returned order back is our cost -- shipping, tax, duty, etc. None is a restock fee and none is designed to penalize the customer.
We regret this customer elected to refuse delivery and regret his current dissatisfaction but his conclusion about our interest in his satisfaction is incorrect.
--
Henry Posner
B&H Photo-Video