Edgeman
Chico,#2Consumer Comment
Wed, June 24, 2009
To the aggressive person above... I sound like an employee? How so? Because I have made substantial purchases from B&H and have received good service? Did you notice that I live in Chico, California? B&H is located in New York, that's quite a commute, isn't it?
Anonymous
Belmont,#3Consumer Comment
Wed, June 24, 2009
I dont belive a word you just said. You CLEARLY sound like a B&H employee trying to come across as a customer and failed. If you did any shopping at B&H you would realize that they have the worst customer service and are always overpriced. To the customer who got scammed: I would always order an iPod directly from apple.com that way you know exactly what you are getting and not B&H's mistakes. They have errors everywhere on their website and they never fix them or fix the issues at hand.
Henry
New York,#4UPDATE Employee
Mon, February 23, 2009
We're sorry this customer is dissatisfied. The item he purchased is now discontinued but its description on our web site clearly stated, "Apple iPod touch 32GB Wi-Fi Media Player w/ Jan. Software Update 1st Gen." Apple's January Software Update, which takes full advantage of the touch's WiFi capabilities, was included. While we regret his dissatisfaction we do not believe we erred in any way and do not believe this unsatisfactory review is deserved. Henry Posner B&H Photo-Video
Edgeman
Chico,#5Consumer Comment
Sat, January 03, 2009
B&H is a very legitimate business. I spent over $10,000 with them in 2008. In fact, when I needed to send something back they had shipped out the replacement item before they got the defective one. I took a look at the search results for the 32GB iPod touch and they had clearly marked the products with first or second generation. In fact, the first generation iPod is even listed as having a software update (though that model is discontinued). I'm not saying that you're wrong, just that everything appears to be in order now. B&H actually has a generous return policy. Here it is for your reference: http://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp