- Report: #747280
Complaint Review: Bidrack - Internet
Reported By:
Shelly Groves -
Coleman, Alberta, Canada
Submitted:
Updated:
-
Author Not Confirmed
Why?
Bidrack
Internet, United States of America
Phone:
1-800-238-6195
Web:
http://www.bidrack.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Bidrack charged my credit card $99 without my knowledge Internet *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!
I read a positive article about bidrack.com on an online magazine, and decided to check it out. In hindsight, I wish I had done a quick search for reviews about the site - no doubt the alarm would have been raised in time for me to change my mind. But, as they say, hindsight is 20-20.
So I visited the site. It looked interesting....maybe I could get an iPad for a bargain. The sign-up process led me to believe that signing up was risk-free, and the VeriSign logo on the site made me feel like bidrack.com was trustworthy. I was under the impression that my credit card information was for when I bid on an item. I remember being encouraged to buy a bidpack at that time, with the option to click on one, but also that I would get free bids for signing up.
I am a tightwad. I would not spend $99 on bids when I have some free bids to try out first. I would remember choosing to do something so out of character.
So I finished signing up, and checked out the auctions....and was disappointed (but not entirely surprised) to see that most items are cheap, useless things I wouldn't buy at a garage sale. And I forgot about bidrack.com - until my visa statement came in, and I saw a $99 charge on it. I signed back in to bidrack, saw that I didn't make a single bid, but that my order history showed the $99 bidpack. What?
I called visa. They said first to call bidrack.com and ask about their refund policy, and to make sure I got it in writing including the word "refund," among other information. I called bidrack.com customer service. Not even a hint of the availability of a refund - they asked if I read the terms & conditions before entering my credit card information, and asked if I remembered seeing the bidpack on the top left, and said there was no supervisor to talk to.
This company is underhanded at best. I will pursue a dispute through visa again, and in the meantime have emailed bidrack to cancel my account, informing them that I will go out of my way to leave negative reviews on every site I can. Let's see what happens. It's obvious that this is bidrack's modus operandi, and while I should have been more careful, they clearly misled me. I have been cheated, and I will fight to get my money back.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com
Rip-off Report PO Box 310, Tempe, Arizona 85280
So I visited the site. It looked interesting....maybe I could get an iPad for a bargain. The sign-up process led me to believe that signing up was risk-free, and the VeriSign logo on the site made me feel like bidrack.com was trustworthy. I was under the impression that my credit card information was for when I bid on an item. I remember being encouraged to buy a bidpack at that time, with the option to click on one, but also that I would get free bids for signing up.
I am a tightwad. I would not spend $99 on bids when I have some free bids to try out first. I would remember choosing to do something so out of character.
So I finished signing up, and checked out the auctions....and was disappointed (but not entirely surprised) to see that most items are cheap, useless things I wouldn't buy at a garage sale. And I forgot about bidrack.com - until my visa statement came in, and I saw a $99 charge on it. I signed back in to bidrack, saw that I didn't make a single bid, but that my order history showed the $99 bidpack. What?
I called visa. They said first to call bidrack.com and ask about their refund policy, and to make sure I got it in writing including the word "refund," among other information. I called bidrack.com customer service. Not even a hint of the availability of a refund - they asked if I read the terms & conditions before entering my credit card information, and asked if I remembered seeing the bidpack on the top left, and said there was no supervisor to talk to.
This company is underhanded at best. I will pursue a dispute through visa again, and in the meantime have emailed bidrack to cancel my account, informing them that I will go out of my way to leave negative reviews on every site I can. Let's see what happens. It's obvious that this is bidrack's modus operandi, and while I should have been more careful, they clearly misled me. I have been cheated, and I will fight to get my money back.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com
Rip-off Report PO Box 310, Tempe, Arizona 85280
