- Report: #370538
Complaint Review: Bidz.com - Culver City California
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Bidz.com
Culver City, 90232 California, U.S.A.
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Bidz.com 15% re-stock fee is out and out thievery!! Culver City California
Bidz.com states that if their jewelry is not as described you will get 100% back. Baloney!!! I took each piece I bought to my jeweler. He said the quality of the stones and the settings were very poor, in fact they could break. I had him write this down in a letter to Bidz. Not only did they ignor the letter, they took off 25% because I had the audacity to argue with them. They have a flunky there named Mercurio who makes deals with you...to get you off their back. I was so incensed I called my credit card company right away and sent them the copy of the letter. Bidz decided to give me a partial refund-which I am fighting, through Paypal, who took a $5.95 fee as well. So, for a $125 ring, I got $82.00 back!!! Never ever deal with this company!!!
Peri
perrineville, New Jersey
U.S.A.
Peri
perrineville, New Jersey
U.S.A.
3 Updates & Rebuttals
Peri
perrineville,New Jersey,
U.S.A.
The Saga Of The Sad Site-Bidz.com continues...
#2Author of original report
Mon, October 13, 2008
Just to add on to my first report- Bidz.com was sent a letter by my jeweler stating that the items were not as described, that the stone setting was poor,(a stone fell out as he was examining a piece),the stones were a very low grade and the jewelry appraisals were a joke. I put every item into dispute and I sent a copy of my jewelers letter to both Bidz and Chase. I now intend to copy some of these complaints and send them to the credit card company as well!!!! They have not heard the last of me.
Peri
perrineville,New Jersey,
U.S.A.
The Saga Of The Sad Site-Bidz.com continues...
#3Author of original report
Mon, October 13, 2008
Just to add on to my first report- Bidz.com was sent a letter by my jeweler stating that the items were not as described, that the stone setting was poor,(a stone fell out as he was examining a piece),the stones were a very low grade and the jewelry appraisals were a joke. I put every item into dispute and I sent a copy of my jewelers letter to both Bidz and Chase. I now intend to copy some of these complaints and send them to the credit card company as well!!!! They have not heard the last of me.
Customer Service Team
Culver City,California,
U.S.A.
Bidz.com
#4UPDATE Employee
Thu, October 02, 2008
Dear Customer, We would like to begin by apologizing for any inconveniences we may have caused. If an item is not as described it may be returned for a full refund. All of our items are guaranteed to be as described. A customer must read the entire listing information to have a good idea of what the item will look like. We provide the clarity, gemstone, and carat weight among others things to all our customers. An item that is not as described would be an item that does not meet the information disclosed on the listing page, i.e. you receive a ring with the incorrect gemstone or metal. All of this information is disclosed on our website, it may be found on our help section. If we find an item to be as described a customer is subject to a 15% re- stocking fee. Please feel free to contact us with any questions and concerns. Thank you, Bidz.com
