Customer Service Team
Culver City,#2UPDATE Employee
Tue, September 30, 2008
Dear Customer, we would like to begin by apologizing for any inconveniences we may have caused. It is very unfortunate to see that you have received the incorrect merchandise. If you receive an incorrect item you must return for a refund in full, this is because we may not always carry that particular item in our inventory. The best way to assist our customers in these situations is by issuing the refund. Our customer service team has undergone extensive training to provide excellent customer service, if this is not what we offered you, please inform us so that we can better improve our services to meet our customers needs. Please feel free to contact us with any questions and concerns. We are more than pleased to assist you. Thank you, Bidz.com Customer Service