- Report: #159873
Complaint Review: Bidz.com - Culver City California
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Bidz.com
3562 Eastham Drive Culver City, 90232 California, U.S.A.
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Bidz.com ripoff and lied Culver City California
6-2004 we won a bid on a necklace. We paid right then as well as ins. What we got for our over $1,000.00 was a necklace in 3 pieces. It took over a week for them to send return information.Which listed nothing but it's return. And as it was said to be the only one and new we were paying for we asked for refund.
We got a refund of $831.10 and told they took 15% for a restocking fee. That they would contact Fedx for refund which should that 2 weeks to come to us.
Now they refuse to answer e-mails on where the refund is at and they have posted that it was broken by customer.
It came in broken at the box clamps that was to hold it in place. They say couldn't happen. I say it was junk made or handled badly in packing.
It is clear they are liars as we did not break it and fair to say cheats or thieves as the money has not been returned and they repeatedly refuse to answer on where it is even now over a year later.
So much for the 100% Risk Free Auction Guarantee then put in writting
Lynne
Sterling Heights, Michigan
U.S.A.
We got a refund of $831.10 and told they took 15% for a restocking fee. That they would contact Fedx for refund which should that 2 weeks to come to us.
Now they refuse to answer e-mails on where the refund is at and they have posted that it was broken by customer.
It came in broken at the box clamps that was to hold it in place. They say couldn't happen. I say it was junk made or handled badly in packing.
It is clear they are liars as we did not break it and fair to say cheats or thieves as the money has not been returned and they repeatedly refuse to answer on where it is even now over a year later.
So much for the 100% Risk Free Auction Guarantee then put in writting
Lynne
Sterling Heights, Michigan
U.S.A.
1 Updates & Rebuttals
Customer Service Team
Culver City,California,
U.S.A.
Bidz.com
#2UPDATE Employee
Mon, September 08, 2008
Dear Customer, We would like to begin by apologizing for any inconveniences this may have caused. We would like you to know that our company now more than ever takes extra measures to prevent things like that from occurring. Please know that our customer service team tries very hard to prevent situations from arising. If you have any questions and concerns please feel free to contact us. Thank you, Bidz.com
