- Report: #1324751
Complaint Review: Big O Tires - Salt Lake City Utah
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Big O Tires
178 E S Temple Salt Lake City, 84111 Utah, USA
Phone:
(801) 519-8241
Web:
www.bigotires.com
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Big O Tires Bad Service & Terrible Customer Service! Salt Lake City Utah
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If a company & manager can't admit they failed to meet their own standards and holds their own customers in contempt, they are not worth doing business with. I used to be a regular at this Big-O until I had the unfortunate customer experience of dealing with Burt. I had the gall of questioning Burt regarding the price tag on a repair quote but because I was in a bind decided to go ahead with the repair anyway. The next morning, the vehicle's warning lights indicated that they failed to complete the job by replacing the fluids - though they charged me for the fluids and $93/hr for "quality" service. Since it was 5am, I had to find a gas station to purchase & put in the fluids myself. When I called the next week to complain, Burt brushed off my complaint as no big deal and literally said "Is that all you're calling about?" I explained that I was charged for something not received and he told me I had a chip on my shoulder from the first price quote but that he would refund the $10 for fluid. Then he went on to defend the cost & quality of their service and parts. Apparently, errors are acceptable at this Big-O.
