- Report: #479898
Complaint Review: Big O Tires - San Diego California
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Big O Tires
12093 - A Scripps Summit Drive San Diego, California, United States of America
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Tell us has your experience with this business or person been good?
Big O Tires expensive and not customer friendly San Diego California
Big O Tires is our local tire shop and I prefer to do business locally.
Unfortunately on three occasions now I've been less than impressed with this shop.
The first time they refused to repair a flat (which was repairable) because I didn't buy the tire from them (it was the original tire on the car from new).
The second time they refused because they didn't want the liability because it came off a high performance car.
I gave them another chance on another flat - simple nail in the middle, yes they'd fix it but for $50. Significant percentage cost of a new tire I declined and went elsewhere. It was fixed for $17 no questions / drama.
I think Big O Tires needs to learn how to attract and retain repeat customers - declining service / blatant over charging turns customers off.
Shame as I buy a lot of tires for my 'fleet' of vehicles and prefer to support local business but I dislike being 'taken' just because I have new expensive cars.
Bottom line - shop round there are better shops out there.
Unfortunately on three occasions now I've been less than impressed with this shop.
The first time they refused to repair a flat (which was repairable) because I didn't buy the tire from them (it was the original tire on the car from new).
The second time they refused because they didn't want the liability because it came off a high performance car.
I gave them another chance on another flat - simple nail in the middle, yes they'd fix it but for $50. Significant percentage cost of a new tire I declined and went elsewhere. It was fixed for $17 no questions / drama.
I think Big O Tires needs to learn how to attract and retain repeat customers - declining service / blatant over charging turns customers off.
Shame as I buy a lot of tires for my 'fleet' of vehicles and prefer to support local business but I dislike being 'taken' just because I have new expensive cars.
Bottom line - shop round there are better shops out there.
