- Report: #14463
Complaint Review: Big O' Tires - Tucson Arizona
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Big O' Tires
3653 N. 1st ave Tucson, 85719 Arizona, U.S.A.
Phone:
520-8888-820
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Big O' Tires a Big O' Ripoff in Tucson Arizona
Recently, I had to bring a flat tire in to be replaced. When I got to Big O' Tires, the customer service from management seemed almost non existent. This should have been my first clue. Hindsight is 20/20 I guess. Not more than two weeks later, the tire popped. I thought a bead must have been broken. My girlfriend ran over a brick, so I did not think it would be a "big" deal. I inspected it for nail holes, punctures etc. Nothing found. I brought it back to Big O' Tires. After twenty minutes, they said there was a nail in the tire. This was a surprise to me, since I did not see any. They said they would fix it for free. Good enough I thought. Then twenty minutes later they came back and they said there was a run flat, and the side wall was gone. They said this was negligence from riding on the flat. I know for there was no excess driving of the car with the flat. Big O' Tires is a Big O' Ripoff. I would stay far away from this company. I left without even taking the tire. I should have to take it to a nother shop to prove they were grinding it down. I will put a stop payment to see if it will do any good.
Kevin
Tuscon Arizona
Click here to read other Rip-off Reports on Big O Tires
Kevin
Tuscon Arizona
Click here to read other Rip-off Reports on Big O Tires
1 Updates & Rebuttals
Bill
West Jordan,Utah,
Maybe this will help
#2Consumer Suggestion
Tue, March 19, 2002
Before the personal attacks insue, please read this carefully. As with any business that works with the public you are only as good as your people. The situation you wrote of is not common or uncommon. I have worked in the automotive industry for seven years, nothing shocks me anymore. I have found it to be true that 90% of the time customers do tell the truth about their cars. I believe that you had a bad experience with a shop. My suggestion would be: Big O Tires is an independent franchise. There is someone above the manager: The Owner. I would contact him and explain the situation. This will get you a lot further than you think. There is also a 1-800 number that you can call. The program is such that owners typically do not want to have "unresolved complaints" against their stores. One final note personally the way I treat my customers-I write this because I have numerous customers who drive 40 miles past atleast 50 service shops to deal with me. I would never dig in my heals on something as inexpensive as one tire to save money. This is a quality that I share with most owners. I would have handled it. Case Closed! I am sorry for your bad experience. Remember one more thing when dealing with the owner, IF possible avoid personal attacks on him and just plainly ask for his help to resolve the situation. I hope this will help you. I will watch for your responce.
