- Report: #1239175
Complaint Review: Bigbear-Cabin.com Stacie Linka - Big Bear Lake California
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Author Not Confirmed
Why?
Bigbear-Cabin.com Stacie Linka
PO box 1989 Big Bear Lake, 92315 California, USA
Phone:
800-770-2210
Web:
bigbear-cabin.com
Categories:
Business Rating:
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Bigbear-Cabin.com Stacie Linka Stacie Linka promised full refund since my mother died but never did it Big Bear Lake California
Booked cabin at $1296 for 2/13-16 to celebrate parents 35 anniversary. 2/10 canceled with Stacie Linka who said full credit would be applied.
Instead of celebrating parents anniversary our mother was hospitalized, taken off life support, then sent home for hospice care before dying 3 days later. We called Stacie 2/10 to cancel our reservation since our mother was dying. She cancelled it and told us a full refund would be applied by the end of the week and we'd see reversed on our statement within 30 days. She told us very nicely and compassionately to be with our family and not worry about it.
The credit never came so we had the CC company reverse the Charges. Stacie disputed the reversal claiming enforcement of the contract. I've tried communicating directly with her. and she refuses to budge and says she doesn't recall the phone conversation. Tried jogging her memory about crying on the phone and telling her our mother was dying but she claims to have no recollection and says she would never have agreed to credit it.
She won't take our phones or respond to our emails.
2 Updates & Rebuttals
Read the yelp reviews
#2Author of original report
Sat, November 14, 2015
No one likes this place.
yelp.com/biz/big-bear-cabins-big-bear-lake-6?sort_by=date_desc
Big Bear Cabin
California,USA
Rental Agreement has Cancellation policy of 14 days
#3REBUTTAL Owner of company
Fri, November 13, 2015
Renter cancelled within the 14 day period for full refund. We have a policy strickly stated on our rental agreement with the terms. The renter should have puchased rental insurance if he was concerned about cancelling the trip so soon to the date of their vacation.
