- Report: #58409
Complaint Review: BigonDigital - getdigi.com/wholesaledigi.com/bigondigi.com - Brooklyn New York
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Author Not Confirmed
Why?
BigonDigital - getdigi.com/wholesaledigi.com/bigondigi.com
1641 Mcdonald Ave. Brooklyn, 11230 New York, U.S.A.
Phone:
866-244-6634
Web:
N/A
Categories:
Business Rating:
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BigonDigital.com/getdigi.com/wholesaledigi.com/bigondigi.com False advertising, Ship used or refurbished rebuilt goods, Would not allow a return, Made me pay all shipping and restock fee. Poor phone edicate. Rip-off. Brooklyn New York
On April 3,2003 I purchased what I was told was and advertised as a new Yamaha YHT900 Entertainment system. When the unit arrived at my house on April 11, 2003, it was in 2 old taped up boxes that appeared to be used multiple times, not in the manufacturers box like I was promised and the web site states. The DVD box had the corners torn out with all packing broken in multiple pieces.
Inside was a B-STOCK refurbished piece of junk with no valid warranty what so ever.Reciever,DVD, speakers, bass speaker were all the same. The Mac warranty they sold extra was also void. The paperwork inside was old, obviously handled multiple times. The Yamaha warranty cards were photocopied with a big B-Stock stamp on it. I called Yamaha they told me it is preowned and returned for defects. The Yamaha rep stated that B-STOCK is only to be sold in house to employees and he wanted to know how I got this stuff. He told me the Yamaha warranty was void.
After multiple phone calls, being hung up on, put on hold, and passed around, it took 5 days to get a RMA number. They tried to get me to keep the unit. They told me they would not except a return, and constantly tried to get me to keep it. Then they said I could send it back but I had to pay restock and all shipping fees. Jerry the apparent manager admitted they sent the wrong stuff and would exchange it. I did not want to take the chance of it arriving like the current unit. Then he changed the story that I had to fill out his paperwork he would fax me before he accepted my return. I felt like I was a circus act jumping through hoops. This went on for a week and 37 phone calls and 4 faxes later.
Jerry told me they were in the business to make money not to give it back. Out of all the phone calls I was given a different name each time but they all sounded like the same individual. One time I was even given my own name, thinking they were on the line with another customer. Then hung up on me when ask to talk to (my name), "we don't have someone by that name working here".
It took over one month to get back part of my money. I had to pay over a hundred dollars to ship back there junk. And had to bug them everyday to credit my card back, which they finally did. Minus the shipping fees and restock fees = over $300.
They have many numbers: 866-244-6634, 866-244-6633, 718-645-8889, 718-645-3500, 866-769-5500, 866-769-6600, 866-846-9800, 866-912-3300 to name a few.
To sum this up, sorry it is so long. Don't buy from Big On Digital/Getdigi/Wholesaledigi/Bigondigi.com. They will rip you off and make you jump through hoops to get results, and will try to wear you down and make you give up. I can tell from the first phone conversation that they were scamming people and I'm affraid to admit I fell for it.........BUYER BEWARE
Dwayne
Camarillo, California
U.S.A.
Inside was a B-STOCK refurbished piece of junk with no valid warranty what so ever.Reciever,DVD, speakers, bass speaker were all the same. The Mac warranty they sold extra was also void. The paperwork inside was old, obviously handled multiple times. The Yamaha warranty cards were photocopied with a big B-Stock stamp on it. I called Yamaha they told me it is preowned and returned for defects. The Yamaha rep stated that B-STOCK is only to be sold in house to employees and he wanted to know how I got this stuff. He told me the Yamaha warranty was void.
After multiple phone calls, being hung up on, put on hold, and passed around, it took 5 days to get a RMA number. They tried to get me to keep the unit. They told me they would not except a return, and constantly tried to get me to keep it. Then they said I could send it back but I had to pay restock and all shipping fees. Jerry the apparent manager admitted they sent the wrong stuff and would exchange it. I did not want to take the chance of it arriving like the current unit. Then he changed the story that I had to fill out his paperwork he would fax me before he accepted my return. I felt like I was a circus act jumping through hoops. This went on for a week and 37 phone calls and 4 faxes later.
Jerry told me they were in the business to make money not to give it back. Out of all the phone calls I was given a different name each time but they all sounded like the same individual. One time I was even given my own name, thinking they were on the line with another customer. Then hung up on me when ask to talk to (my name), "we don't have someone by that name working here".
It took over one month to get back part of my money. I had to pay over a hundred dollars to ship back there junk. And had to bug them everyday to credit my card back, which they finally did. Minus the shipping fees and restock fees = over $300.
They have many numbers: 866-244-6634, 866-244-6633, 718-645-8889, 718-645-3500, 866-769-5500, 866-769-6600, 866-846-9800, 866-912-3300 to name a few.
To sum this up, sorry it is so long. Don't buy from Big On Digital/Getdigi/Wholesaledigi/Bigondigi.com. They will rip you off and make you jump through hoops to get results, and will try to wear you down and make you give up. I can tell from the first phone conversation that they were scamming people and I'm affraid to admit I fell for it.........BUYER BEWARE
Dwayne
Camarillo, California
U.S.A.
3 Updates & Rebuttals
JERRY
BROOKLYN,New York,
U.S.A.
CUSTOMER SUPPORT MANAGER
#2UPDATE Employee
Wed, September 10, 2003
TO ALL OF OUR VALUED CUSTOMERS. TO PREVENT A SITUATION LIKE THIS YOU SHOULD READ YOUR INVOICE THAT WE EMAIL TO ALL OF OUR CUSTOMERS BEFORE WE SHIP OUT OUR PRODUCTS.WE WOULD NEVER JEPORDIZE OUR COMPANIES NAME BY SHIPPING A CUSTOMER A REFURBISHED PRODUCT IMPOSED AS A NEW PRODUCT ..IF THE MERCHANDISE WAS DAMAGED THROUGH UPS CONSUMERS SHOULD NOT HOLD THAT AGAINST OUR COMPANY ..IF MR. DWAYNE POLLOCK WAS AN UNDERTANDING AND REASONABLE PERSON THEN WE COULD OF EASILY WORKED EVERYTHING OUT TO HAVE KEPT HIM A HAPPY SATISFIED CUSTOMER ...HOWEVER MR. DWAYNE POLLOCK WAS FAR FROM UNDERSTANDING AND WANTED NOTHING MORE THAN FOR US A WHOLESALING COMPANY TO TAKE A LOSS EVEN THOUGH UPS DAMAGED THE MERCHANDISE ON THE WAY TO HIS HOME ...IT CLEARLY STATES IN OUR COMPANY POLICY WICH WAS EMAILED TO HIM BEFORE WE SHIPPED OUT HIS ORDER AND WICH IS CLEARLY STATED ON OUR WEBSITE .. THAT WE GIVE A 100% EXCHANGE GARUNTEE POLICY FOR ALL OF OUR CONSUMERS ON ANY DEFECTIVE PRODUCT RECEIVED ...IT ALSO STATES IN EXTRA BOLD LETTERING THAT SHIPPING AND HANDLING IS NEVER REFUNDABLE WITH NO EXCEPTIONS ...DUE TO MR. POLLOCKS LACK OF TRUST AND STUBERNESS IN UNDERSTANDING THE SITUATION WITH UPS .WE CAN ONLY HOPE THAT MOST OF OUR FUTURE CUSTOMERS WOULD BE UNDERSTANDING TO WHY WE INSURE ALL OF OUR PRODUCTS AND HAVE COMPANY POLICIES POSTED...TO EVERYONE OUT THERE, JUST KNOW OUR COMPANIES TOP PRIORITY IS CUSTOMER SATISFACTION THAT IS THE ONLY REASON WHY WE ARE STILL IN BUSINESS TILL TODAY ...HOWEVER IF WE LET ANY CUSTOMER DO WHAT EVER THEY WANT THEN WE WOULD MOST LIKLEY NOT BE IN BUSINESS TODAY. YES WE ARE AWARE THAT THERE ARE MANY GOOD AND HONEST PEOPLE OUT THERE, BUT THEN AGAIN ON THE OTHER HAND THERE ARE MORE DISHONEST PEOPLE OUT THERE THAT RUIN IT FOR ALL THE GOOD AND HONEST PEOPLE ...IF THERE IS ANY QUESTIONS REGARDING THIS CASE THAT ANY ONE MIGHT BE INTRESTED IN FINDING OUT MORE INFORMATION ON .JUST FEEL FREE TO CONTACT I MR. JERRY RANCE STORE MANAGER OF BIG ON DIGITAL HERE AT 866-244-6633 EXT:222......FOR ANY HELP,QUESTIONS,OR ASSISTANCE ....LIKE IN ANY BUSINESS YOU CANT KEEP EVER CUSTOMER HAPPY .ESPECIALLY WHEN THE CUSTOMER CANT GET OVER ON YOUR COMPANY ....
JERRY
BROOKLYN,New York,
U.S.A.
CUSTOMER SUPPORT MANAGER
#3UPDATE Employee
Wed, September 10, 2003
TO ALL OF OUR VALUED CUSTOMERS. TO PREVENT A SITUATION LIKE THIS YOU SHOULD READ YOUR INVOICE THAT WE EMAIL TO ALL OF OUR CUSTOMERS BEFORE WE SHIP OUT OUR PRODUCTS.WE WOULD NEVER JEPORDIZE OUR COMPANIES NAME BY SHIPPING A CUSTOMER A REFURBISHED PRODUCT IMPOSED AS A NEW PRODUCT ..IF THE MERCHANDISE WAS DAMAGED THROUGH UPS CONSUMERS SHOULD NOT HOLD THAT AGAINST OUR COMPANY ..IF MR. DWAYNE POLLOCK WAS AN UNDERTANDING AND REASONABLE PERSON THEN WE COULD OF EASILY WORKED EVERYTHING OUT TO HAVE KEPT HIM A HAPPY SATISFIED CUSTOMER ...HOWEVER MR. DWAYNE POLLOCK WAS FAR FROM UNDERSTANDING AND WANTED NOTHING MORE THAN FOR US A WHOLESALING COMPANY TO TAKE A LOSS EVEN THOUGH UPS DAMAGED THE MERCHANDISE ON THE WAY TO HIS HOME ...IT CLEARLY STATES IN OUR COMPANY POLICY WICH WAS EMAILED TO HIM BEFORE WE SHIPPED OUT HIS ORDER AND WICH IS CLEARLY STATED ON OUR WEBSITE .. THAT WE GIVE A 100% EXCHANGE GARUNTEE POLICY FOR ALL OF OUR CONSUMERS ON ANY DEFECTIVE PRODUCT RECEIVED ...IT ALSO STATES IN EXTRA BOLD LETTERING THAT SHIPPING AND HANDLING IS NEVER REFUNDABLE WITH NO EXCEPTIONS ...DUE TO MR. POLLOCKS LACK OF TRUST AND STUBERNESS IN UNDERSTANDING THE SITUATION WITH UPS .WE CAN ONLY HOPE THAT MOST OF OUR FUTURE CUSTOMERS WOULD BE UNDERSTANDING TO WHY WE INSURE ALL OF OUR PRODUCTS AND HAVE COMPANY POLICIES POSTED...TO EVERYONE OUT THERE, JUST KNOW OUR COMPANIES TOP PRIORITY IS CUSTOMER SATISFACTION THAT IS THE ONLY REASON WHY WE ARE STILL IN BUSINESS TILL TODAY ...HOWEVER IF WE LET ANY CUSTOMER DO WHAT EVER THEY WANT THEN WE WOULD MOST LIKLEY NOT BE IN BUSINESS TODAY. YES WE ARE AWARE THAT THERE ARE MANY GOOD AND HONEST PEOPLE OUT THERE, BUT THEN AGAIN ON THE OTHER HAND THERE ARE MORE DISHONEST PEOPLE OUT THERE THAT RUIN IT FOR ALL THE GOOD AND HONEST PEOPLE ...IF THERE IS ANY QUESTIONS REGARDING THIS CASE THAT ANY ONE MIGHT BE INTRESTED IN FINDING OUT MORE INFORMATION ON .JUST FEEL FREE TO CONTACT I MR. JERRY RANCE STORE MANAGER OF BIG ON DIGITAL HERE AT 866-244-6633 EXT:222......FOR ANY HELP,QUESTIONS,OR ASSISTANCE ....LIKE IN ANY BUSINESS YOU CANT KEEP EVER CUSTOMER HAPPY .ESPECIALLY WHEN THE CUSTOMER CANT GET OVER ON YOUR COMPANY ....
JERRY
BROOKLYN,New York,
U.S.A.
CUSTOMER SUPPORT MANAGER
#4UPDATE Employee
Wed, September 10, 2003
TO ALL OF OUR VALUED CUSTOMERS. TO PREVENT A SITUATION LIKE THIS YOU SHOULD READ YOUR INVOICE THAT WE EMAIL TO ALL OF OUR CUSTOMERS BEFORE WE SHIP OUT OUR PRODUCTS.WE WOULD NEVER JEPORDIZE OUR COMPANIES NAME BY SHIPPING A CUSTOMER A REFURBISHED PRODUCT IMPOSED AS A NEW PRODUCT ..IF THE MERCHANDISE WAS DAMAGED THROUGH UPS CONSUMERS SHOULD NOT HOLD THAT AGAINST OUR COMPANY ..IF MR. DWAYNE POLLOCK WAS AN UNDERTANDING AND REASONABLE PERSON THEN WE COULD OF EASILY WORKED EVERYTHING OUT TO HAVE KEPT HIM A HAPPY SATISFIED CUSTOMER ...HOWEVER MR. DWAYNE POLLOCK WAS FAR FROM UNDERSTANDING AND WANTED NOTHING MORE THAN FOR US A WHOLESALING COMPANY TO TAKE A LOSS EVEN THOUGH UPS DAMAGED THE MERCHANDISE ON THE WAY TO HIS HOME ...IT CLEARLY STATES IN OUR COMPANY POLICY WICH WAS EMAILED TO HIM BEFORE WE SHIPPED OUT HIS ORDER AND WICH IS CLEARLY STATED ON OUR WEBSITE .. THAT WE GIVE A 100% EXCHANGE GARUNTEE POLICY FOR ALL OF OUR CONSUMERS ON ANY DEFECTIVE PRODUCT RECEIVED ...IT ALSO STATES IN EXTRA BOLD LETTERING THAT SHIPPING AND HANDLING IS NEVER REFUNDABLE WITH NO EXCEPTIONS ...DUE TO MR. POLLOCKS LACK OF TRUST AND STUBERNESS IN UNDERSTANDING THE SITUATION WITH UPS .WE CAN ONLY HOPE THAT MOST OF OUR FUTURE CUSTOMERS WOULD BE UNDERSTANDING TO WHY WE INSURE ALL OF OUR PRODUCTS AND HAVE COMPANY POLICIES POSTED...TO EVERYONE OUT THERE, JUST KNOW OUR COMPANIES TOP PRIORITY IS CUSTOMER SATISFACTION THAT IS THE ONLY REASON WHY WE ARE STILL IN BUSINESS TILL TODAY ...HOWEVER IF WE LET ANY CUSTOMER DO WHAT EVER THEY WANT THEN WE WOULD MOST LIKLEY NOT BE IN BUSINESS TODAY. YES WE ARE AWARE THAT THERE ARE MANY GOOD AND HONEST PEOPLE OUT THERE, BUT THEN AGAIN ON THE OTHER HAND THERE ARE MORE DISHONEST PEOPLE OUT THERE THAT RUIN IT FOR ALL THE GOOD AND HONEST PEOPLE ...IF THERE IS ANY QUESTIONS REGARDING THIS CASE THAT ANY ONE MIGHT BE INTRESTED IN FINDING OUT MORE INFORMATION ON .JUST FEEL FREE TO CONTACT I MR. JERRY RANCE STORE MANAGER OF BIG ON DIGITAL HERE AT 866-244-6633 EXT:222......FOR ANY HELP,QUESTIONS,OR ASSISTANCE ....LIKE IN ANY BUSINESS YOU CANT KEEP EVER CUSTOMER HAPPY .ESPECIALLY WHEN THE CUSTOMER CANT GET OVER ON YOUR COMPANY ....
