- Report: #1497094
Complaint Review: Billy Craft Honda - Lynchburg Virginia
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Author Confirmed
Why?
Billy Craft Honda
2634 Lakeside Drive Lynchburg, Virginia, United States
Phone:
434-385-6045
Web:
https://www.billycrafthonda.com/
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Billy Craft Honda Fails to Divulge Major Engine Issue When Selling a Car Lynchburg Virginia
We purchased a used 2012 Honda Odyssey from Billy Craft Honda in September 2017. At the time, Billy Craft did not inform us there was an extended factory warranty from Honda on this vehicle. The warranty had been in place since at least 2014. The underlying issue needs a rebuilt or a new engine to fix. Had Billy Craft informed us of this warranty we could have backed out of the deal (they did not want that, they wanted the sale) or we could have taken the appropriate steps to get this fixed in the 2.5 years since.
We did not learn of this warranty until will fixed the symptom twice, and after the second time it was impossible for us to take advantage of the warranty.
Billy Craft's unethical and dishonest business practice is now going to cost us big money.
1 Updates & Rebuttals
Chris
Roanoke,Virginia,
United States
Billy Craft Stepped Up
#2Author of original report
Thu, July 02, 2020
After I posted this, Billy Craft reached out and worked with me on a potential resolution. Kudos to Kevin at Billy Craft Honda for taking the time to find a solution that I could agree with. Although I wish the problem would have not happened in the first place, I'm satisfied that Billy Craft Honda is taking the proper steps to get my vehicle fixed up.
