- Report: #1302006
Complaint Review: Birch Communications Inc - Macon Georgia
Reported By:
Glendale CA Business -
Glendale, California, USA
Submitted:
Updated:
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Author Confirmed
Why?
Birch Communications Inc
4885 Riverside Drive Ste 304 & 107 Macon, 32120 Georgia, USA
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Tell us has your experience with this business or person been good?
Birch Communications Inc Cebeyond Very bad customer service, irregular and unethical activities Macon Georgia
This company has failed to use ethical practices.
My concern went unanswered as we had to switch providers for dropped calls, not one or two, but vertually every call.
They offered to refund my account if I could provide proof I switched providers, which I did.
They did not refund me. They sent me a cancellation bill for around $1900.00. I called and called, over 8 calls, on hold, told to send in documentation over and over. No results. They sent my account to collections for around 4000.00, (?).
To this day this is not resolved, it has been over 8 months.
If you want a good company to work with for telecommunications, this is not a good choice.
2 Updates & Rebuttals
Resolved
#2Author of original report
Thu, April 28, 2016
I would like to acknowledge the resolution of this issue by the Customer Care staff at Birch.
Per a request from Jared Williams, PR Manager, I emailed him directly at (jared.williams[at]birch[dot]com). He escalated my complaint and I was contacted shortly thereafter by a Birch representative to which a mutual agreed upon resolution was settled on. This was resolved within hours of contacting Jared- thank you for your assistance.
Birch Communications
Alabama,USA
Help with Resolving this Issue - Birch
#3UPDATE Employee
Wed, April 27, 2016
Good Morning,
My apologies for both the service and contract issues. I would like to help find a resolution to this problem and can gladly assist. Please email me at your earliest convenience and I will escalate this complaint to Customer Care/Billing for immediate review. You can reach me at jared.williams[at]birch[dot}com. Jared Williams, PR Manager, Birch.
