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  • Report:  #1167805

Complaint Review: B&K Tree Service - Grand Rapids Michigan

Reported By:
Patience - Grand Rapids, Michigan,
Submitted:
Updated:

B&K Tree Service
948 Garfield Ave NW Grand Rapids, Michigan, USA
Phone:
616-724-5348
Web:
N/A
Categories:
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On 5-29-14 I hired Brandon McNeil from B&K Tree Service/B&K Tree Trimming & Removal Licensed & Insured, to cut down a dead tree in my yard.

The contract states "cut down tree, haul away everything, no stump grind" and the amount we agreed on which I paid in full after he was done cutting down the tree.

Contractor's Guarantee: "...the entire job be done in a neat, professional manner..."

He cut the tree down and big chunks and branches were left where ever they landed. Some fell in my pond which is close by.

Once the tree was cut down Brandon said another man will come and pick up the wood. The man showed up with a small trailor shortly after. I believe within a couple of days. He loaded his trailor half way and said he is going to another address to pick up more wood. He said he will be back and get the rest. Everything went smooth until then and I had no reason to believe that Brandon would not finish the job he was hired to do.

Days, then weeks go by and nobody came back to get the rest of the tree. With a lot of effort and an injured shoulder I managed to clean my yard and put the wood in a neat pile. I saw two large parts of the trunk on the bottom of my pond. I had to empty the pond to get them out. They were extremely heavy with the extra water weight. I also found my fountain (which I had moved out of the way) destroyed.

It is now over 2 months later. Several emails and voicemails have been ignored by Brandon McNeil. I did get a hold of him twice on the phone and all he said was he will send someone to pick up the wood. I asked if it would be within the next few days and he said yes. He did not comment on the fountain that was destroyed.

I do have written proof and pictures.

 

 



1 Updates & Rebuttals

rebuttal

Grand rapids,
Michigan,
The truth about Julie on dickinson

#2REBUTTAL Owner of company

Sat, August 09, 2014

I'm writing this rebuttal today in regards to Julies complaint on b&k tree service.  The tree was cut down correctly without damaging anything.   The wood was picked up by a gentlemen that always gets wood from my jobs.  The customer Julie told my friend that picks up the wood that she wanted to keep the rest of it.  I remember her telling me that she wanted to take the trunk pieces and use them for stools to sit on.   I went back and cleaned up all brush on time according to our agreement customer was happy and gave me a check for the last half of the job which was the clean up.  Julie seemed happy and was asking about other work she may want us to do on her house installing a door.  I was reluctant to want to do more work.  The property she resides at is very dirty and in a very bad area of grand rapids. Julie called me about a month after the job was done and asked if I would come back and get the rest of the wood after she had already agreed to keep it, not because I asked her to, only because she said she wanted it.  If I had done such a poor job why did she pay me in full when the job was done and inquire about more work.  Normally I would never respond to something like this but I'm a hard worker and an honest person and alot of references from happy customers.  People don't always tell the truth, and like to embellish things making someone look dishonest.  Just wanted to set the record straight.

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