Complaint Review: Black Widow - Nationwide

Jason... I would be curious to know some more of the specifics of what actually went wrong. Based on my inferrence from your statements and what I know about online gaming this is what I think happened: you opened an account at this casino because they offered a generous sign-up bonus, which most online casinos do. These sign-up bonuses are often between 50 and 100 percent of your original deposit, which is very appealing. The problem is that they make the process of recieving these bonuses rather complicated and tend to avoid letting the subscriber know that they have to do something beyond depositing money to recieve them. Here are some typical terms and conditions: 1) the casino will match your original deposit with a certain percentage of that deposit (deposit 50$, get 50$ for free for a total of 100$ for example). 2) To recieve this bonus, you must first enter a code delivered to you via email in a certain field on a certain page of their website. 3) You must wager through your original deposit a certain number of times, usually somewhere between five and twenty. If you deposit 50, for example, and you must wager through it five times, this means that you have to make 250$ worth of bets to recieve the bonus. It sounds impossible, but if you understand the mathematics of gambling its actually quite easy. 4) Assuming all other conditions have been met and you qualify for the bonus, you will usually have to wait at least one day before it is applied to your account. If you failed to meet any of the conditions set forth by the casino, they will not give you your bonus. The unfortunate thing is that its not a question of whether they violated any laws because online casinos are illegal to operate in the U.S. so they are usually based in some third world country and not subject to our laws. In addition to that, using online gaming services is illegal pretty much everywhere in the U.S., leaving the consumer pretty much zero recourse when they are ripped off. Here's the bright point to online gaming: online casinos generally have little interest in scamming their customers. They have much less overhead than brick and mortar casinos but still have the same advantages over the players. Ripping off gamblers is a bad move for online casinos, as most people are smart enough to research a site and see if there are any complaints about it before they give up their money. The amount of lost revenue due to posted consumer complaints far outweighs the benefit of scamming a few people. Just remember that gambling anywhere is a risky proposition. There are bad apples out there, and online gambling should be approached with the utmost of caution. Make sure you read the terms of any deal, and always check to make sure that the casino's software has been audited by an independent firm to ensure its randomness. If I was completely wrong as to what happened in your situation please let me know what actually did happen and I'll make sure your complaint goes where it needs to go in order to warn our fellow gamblers. Best of luck to ya