- Report: #196241
Complaint Review: BlockBuster - Central City Kentucky
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BlockBuster
116 S. Second Central City, 42330 Kentucky, U.S.A.
Phone:
270-754-3453
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BlockBuster blockbuster rips off customer who returns movies and become unfound even after paying for prior movies Central City Kentucky
I rented 3 movies from Blockbuster video and returned them within a timely fashion however to find out they never got checked in and for some odd reason are nowere to be found in the store again.
Question.. were did they go? I know i returned them and all i get from the manager "shelly" and the people over her is well if you returned them then they should be here and there no so they are not here and you have to pay for them. Even thou i had rented numerous movies prior to and even paid for movies that i know had been lost and i couldn't return. I didn't have them so i paid for them. (nothing like honesty to get you a slap in the face by a company that doesn't care about there customer)
a previous employee told me that if i would pay for them they would take them off the shelf and give them to me.. well then shelly comes along and says well we would then when the big wigs call her on it then its no i only ment i would if they were returned.. well then why didn't she say that in the first place if thats what she meant. its amazing when someone is cought on a lie that could get them into trouble how they compound it to save there own butts.
John
central city, Kentucky
U.S.A.
Question.. were did they go? I know i returned them and all i get from the manager "shelly" and the people over her is well if you returned them then they should be here and there no so they are not here and you have to pay for them. Even thou i had rented numerous movies prior to and even paid for movies that i know had been lost and i couldn't return. I didn't have them so i paid for them. (nothing like honesty to get you a slap in the face by a company that doesn't care about there customer)
a previous employee told me that if i would pay for them they would take them off the shelf and give them to me.. well then shelly comes along and says well we would then when the big wigs call her on it then its no i only ment i would if they were returned.. well then why didn't she say that in the first place if thats what she meant. its amazing when someone is cought on a lie that could get them into trouble how they compound it to save there own butts.
John
central city, Kentucky
U.S.A.
1 Updates & Rebuttals
L.
Cincinnati,Ohio,
U.S.A.
Things that could have happened...
#2UPDATE Employee
Fri, June 30, 2006
How long was a timely fashion? If it was longer in a month (I know to most people it's untimely to return them after so long, but you never know), then they're sitting in a drawer at the Blockbuster somewhere. Ask them to check the drawer for you anyway. The items in the drawer are called autosales. When you returned them, were the labels intact on the front of the box? Ask them to check their items that were returned missing labels. You could also ask for the copy numbers and go look for them yourself on the shelf. Copy numbers are the last 3 digits of the long line of numbers above the barcode. From my experience, it's rare that we lose a movie at the store. I'm sure it's happens, but most of the time it's at the fault of the customer...forgetfulness, asked someone else to return them, they fell under the seat of the car. We're all human, we make mistakes. But if you're 100% you returned them with the label on them, in the dropbox, within a month of the due date, call the store manager or ask for a regional office phone number (if the store is corporate. If they're franchise ask the SM who is above her/him.) I'm not trying to insult, just to inform, but since I've worked for BBV forever I've seen just about everything.
