Derek
Urbandale,#2UPDATE Employee
Sun, April 30, 2006
Hello, firstly let me say I apologize for the poor customer service you received on your visit to Blockbuster, I work as a customer service rep. in Des Moines, Iowa and everyone I work with provides excellent customer service. Now, to explain this credit card policy. Xbox 360 games are much more expensive for Blockbuster to rent out than dvd's or other games, also being in such high demand there is a risk of people not bringing them back. Thus, we're required to get credit card information simply to cover our losses should you keep our merchandise. The policy is that you get your 7 days on the rental, plus an additional 7 days grace period. If you do not return the game after the 7 day grace period (the 15th day) the game will be charged to your credit card and you then have 30 days to return the game, if you do the money will be returned to your bank minus a 1.25 "restocking fee". The reason the credit card cannot be debit is because we cannot overdraw a customers account. We were sued for this in the past, and are no longer allowed to take debit cards. I realize there is poor customer service around the country but I also realize people will tend to treat you with as much respect as you treat them. The condescending way in which you speak of the CSR's such as myself in your post lead me to believe you may not hold us in high regard. Either way I apologize for the minor inconvenience and poor service you encountered at your local Blockbuster, come out to Des Moines and we'll treat you right.