dbeaty
Fort Myers,#2Author of original report
Fri, November 16, 2012
While I appreciate the offer, I have learned over the course of 40 years that complaining about a company in public isn't the best way to get in the good graces of that company. But, since the service and help I got in exchange for the premiums I pay through a large group policy was so poor, I don't ever expect anything different from anyone in your organization. But letting people know about this passing the buck within the customer service system, and automatic rubber stamp denials of coverage in public is a good way to sway other consumers away from your company. I will make a concerted effort to also sway the company insurance administrator away as well when the annual contract review comes around.
While insurance-company-employed pharmacy specialists can make broad determinations about drug molecular formulations and similarities within groups of drugs, it may seem logical to deny a very similar brand name when generic alternatives exist. But everyone needs to know, sometimes those minute difference make all the differences in the world and I would say that a patient like me would be the perfect example that SHOULD receive a formulary exception EVEN before a formal appeal.
That and my experience with my previous insurer, it took my doctor 2 calls to get this exception and it was the exact same "non-preffered or non-covered brand name" within the formulary.
I have no hope that talking to anyone at BCBSFL will help. Sorry.
BCBSF
Jacksonville,#3UPDATE Employee
Tue, November 06, 2012
Hi, my name is Tommy and I am on the Social Media Team at Florida Blue. I apologize about the frustrations you have experienced in trying to obtain an authorization for your prescription. If you would like me to take a look at this for you, please forward your contact info. to [email protected] and I will be happy to contact you directly.