John
Alva,#2Author of original report
Thu, May 10, 2012
I did receive reimbursement check and it cleared their account. Glad that is over. I just have a hard time understanding why this company would keep lying to a potential customer so many times. That just does not make any sense to me at all. Over and done with and will never consider BCBS as my provider again.
John
John
Alva,#3Author of original report
Wed, April 25, 2012
As for the issue of the BCBS worker making the statement that they deposit all premium checks even if denied, this is BCBS policy. She did say that I did catch them in a lie when one worker told me the check was mailed on Tuesday and she said it was mailed on friday. When I confronted her with this she admitted that she was not telling me the truth and that I caught her.
As for the check, FedEx has picked up envelope and it is in Aurora, IL. and on its way to my address. Will let you know if check is actually in envelope. The thing that really upset me was the fact that one agent would tell me that it was mailed and when I called back in few days, another agent would tell me that it had not been mailed. This is not how you run a business. Will update you on check tomorrow.
MovingForward
Palm Beach Gardens,#4Consumer Comment
Tue, April 24, 2012
If you don't get your check immediately, report BCBS to your state's insurance commissioner. I can understand the fact they deposited your check. But the game playing for your refund needs to be dealt with right away. Good luck. Let us know what happens.
John
Alva,#5Author of original report
Tue, April 24, 2012
It is 9:36 am and Mike from BCBSOK just called and gave me the tracking number to an envelope that is suppose to have my check in it. Will let you know more as the day progresses.
Robert
Irvine,#6Consumer Comment
Tue, April 24, 2012
The lady I was talking to at this time admitted that they were lying to me and basically that is what they have been told to do to people who send checks for their first premium and get denied
- While I have doubts about this statement. If you are telling the entire truth, you should immediately check your State laws on recording phone conversations to see if you need to get their permission before you record the phone call. Then call them up and get them to admit this again. Then go to your local TV news station and give them this story with your proof.