Very disappointed! We went to a recent RV show down at PIR and and purchased a used, 2015 travel trailer. In all honesty, the service was top notch and we agreed to a sales price of $12,500. They bent over backwards to accommodate us. We knew we were low-balling them on this deal. We weren't looking to spend more than $11,500 when we came in. We were fully prepared for them to reject the offer, but they didn't! The offer was too good to be true.
We went in to sign the paperwork and of course we were pitched the moon. In the end, they were trying to up sell us nearly $5k for a warranty, under coating, etc. My husband and I had originally been looking at private party sales, so we would not have gotten a warranty or all of this protective BS had we gone that route. In the end, we shook hands and signed bank docs, Oregon DMV title/registration, everything.
We were supposed to take possession on Saturday. We were told we would get a call on Monday or Tuesday to confirm our pick up time. By Wednesday, we had not heard a thing.
We secured our insurance and were prepared to go out of town on Sunday. My husband called to follow up and confirm our pick up. In short, after speaking to Jason, the regional sales manager, we were told that the gentleman that traded in the trailer (that we bought) did not get his financing for his RV. So basically, our deal fell through.
Jason was apologetic and stated that this has only happened three times in 24-years. Three times too many!! Why would anyone sell something that is not free-and-clear? I CALL B.S. I think that they were confident that they would make money on us with the warranty, armor guard package, etc. When they didn't, they made sure that the deal fell through!! He then offered to have us come back down to the show and offered to sell us one at invoice. I call this the old bait and switch. They knew we were leaving to go out of town this weekend and that we were looking forward to utilizing the new purchase. Now the buyer is emotionally invested and disappointed. However, we were smart enough not to fall for their scheme!! Buyer beware!!
RV dealer fraud Investigator
Scottsdale,#2Consumer Comment
Wed, September 20, 2017
Here's some of the problems I have with RV dealerships.