- Report: #1172043
Complaint Review: Blue Dog RV - Post Fall, ID Washington
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Author Not Confirmed
Why?
Blue Dog RV
714 West Seltice Way Post Fall, ID, 83854 Washington, USA
Phone:
208-773-RVRV
Web:
www.bluedogrv.com
Categories:
Business Rating:
(0)
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Blue Dog RV Horrific RV Purchasing Experience Post Fall, ID Washington
Decided to purchase a brand new Coleman CTSBH travel trailer from these guys on June 25th, 2014. They did not have the trailer in stock, so they pulled a unit from Post Falls, ID. Meanwhile, we did the deal, paid CASH, and agreed that the trailer would be PDI'ed and delivered to our home on either July 1st or the 3rd.
The night before delivery, we decided to call and see if all was going to schedule. They informed us that we were on the back burner, and that everyone else that needed their RV for the upcoming holiday weekend were more important than us. We said "ok", take your time, and make sure our trailer is good to go.
Fast forward 10 DAYS LATER. Their smiling salesman showed up at our door with a trailer that you would never know was new. This thing looked horrible. There was:
1. Damage to the upper corner of the trailer and AC unit.
2. Bent tongue jack
3. Bent stablizer jacks
4. Faulty rear taillights, the lens fell out somewhere on the highway.
5. Microwave would turn off.
6. Outside light by the door non functional.
7. HE PDI HAD NEVER BEEN DONE. THE BATTERY WASN'T TIED DOWN, THE SEWER CAPS WERE MISSING, AND THE BUMPER CAPS WERE HANGING BY A THREAD.
The salesman didn't want to haul it back. He wanted us to take delivery of the unit on the promise that it would be fixed later. YA RIGHT!! He hauled it back to get fixed.
We get the trailer back a week later and it actually looks pretty good! Lets go camping! Get back from a 3 day trip and freaking AC that they had just replaced LEAKED WATER ALL OVER THE DINETTE AND OUR BED!
I am done with these guys. I came in and paid cash, and they gave me a trailer that you would never know was new. I feel totally taken advantage of, they robbed me.
I demanded a new trailer or my money back, and they flat told me NO! Really!!!??? I wanted to go buy one from a local dealer that had their act together, but that was not an option for me.
Their only answer was "we will pick it up and get it fixed". Really!!!???? You couldn't manage to do that the two times you had it in your shop, you expect me to send it to you for a third time.
These guys are a total ripoff. Do not spend your hard earned molaah here. If you do, prepare for a total BS experience.
4 Updates & Rebuttals
Auto dealer fraud Investigator
Scottsdale,Arizona,
Ok Blue Dog RV , I would like to see the update on this report
#2Consumer Comment
Sat, August 30, 2014
Has this customers RV been repaired ? There hasn't been any update as to what is going on.. Let's see a picture of the predelivery inspection that was done on this coach..
Let's get a statement from the customer to find out what's going on. RV dealerships should want customers, I would think. That's the position of the RV manufacturer regarding this complaint ??
Auto dealer fraud Investigator
Scottsdale,Arizona,
I would love to see a picture of the predelivery inspection document
#3Consumer Suggestion
Fri, August 29, 2014
I would love to see a picture of the predelivery Inspection document. Did you ever give the customer a copy of the predelivery inspection documentation ? I am willing to bet you did not. I am the one to contact the manufacturer for them to look at this report. I'm tired of RV dealerships selling people coaches that they've placed on their lot for sale that have not been thoroughly checked out. They get paid to do the predelivery inspection but many of them do not want to do it. They only wait till the customer comes back from the shakedown cruise Then bill the manufacturer for warranty repair.
What was the output pressure of the LP gas regulator during all appliances running at the same time ?
Blue Dog RV
Post Falls,Idaho,
Customer concern
#4REBUTTAL Owner of company
Wed, August 27, 2014
We truly care about our customer's concerns and any issues that arise. We continue to be fully committed to the resolution of concerns and the corrections of any defects or product deficiencies that are found. We do perform PDI inspections on RVs that we sell. A complete LP test along with testing of RV functions and operations is a part of this inspection. This PDI inspection was indeed performed and completed on Chris's trailer prior to it being delivered to him.
We do recognize that we missed the small dent in the metal near the A/C unit along with the damage to the plastic ring around the A/C unit. It was in the upper corner front driver side of the travel trailer near the roof line. We aplogized and were deeply sorry and embarrassed that we missed this. We returned the travel trailer to our shop for repairs. We replaced the A/C unit along with the plastic ring. We did not replace the small metal dent per the customer's request as he elected to receive an E2 hitch system (valued at over $400.00 -free of charge) instead of having us repair the dent. When this was done along with checking the rest of the coach again for any issues that we may have missed, we delivered to coach back to the customer's home.
It wasn't until after the customer went camping with thier new trailer that we were notified by email and facebook posting that he was unhappy after experiencing problems with his A/C leaking. He demanded compensation and/or repair of the unit immediately. We contacted him right away and dispatched a driver to pick his unit up for repairs as to not inconvenience him further. He also noted the additional issue that he found at this time. We continued to make attempts to arrange for the pick up of his trailer for repairs. Chris then notified us that he would not allow us to repair the unit. He stated that he would have it repaired locally or fix it himself. We again expressed our desire to repair all of his warranty issues and resolve all concerns for him so that he may be happy with his RV.
Approximately 10 days later, Chris emailed us again to remind us how unhappy he was. We tried to reach out again by phone and were unable to speak with him. We responded to his email with additional attempts to understand what we could do to help. We again offered to pick up his coach for repairs or work with the factory to find another dealer that he was comfortable with. Our only goal has and continues to be that we resolve all of his concerns. Chris continues to deny any attempts that we make to repair and/or resolve the issues.
Auto dealer fraud Investigator
Scottsdale,Arizona,
Chris regarding your complaint About your new Coleman RV
#5Consumer Comment
Mon, August 25, 2014
Chris the below is what I sent by email to the RV manufacture I'm not taking this complaint lightly I'm going to do whatever I can to assist you in resolving this issue. Trust me I am an advocate that does not look the other way.. I will be contacting you to get your complete side of your story.
Very soon I will be contacting you directly to make sure that you and I have a relationship to the point of resolving this issue.. I'm sorry for the smaller print Biglow. I also will be contacting the RV dealership as well this issue needs to be resolved and a predelivery inspection Should have been done before the coach was ever placed on the lot for sale.
Please read what I have posted below read the section what I would like to see happen. Also read the area about LP gas expansion rate. It is extremely important that RV owners understand the theory of expansion rate when he comes to LP gas.
My name is Mr Bogart and I'm contacting you regarding a complaint it's been posted on our website Which is www.RipOffReport.com I am in charge of all of the automotive and RV dealership complaints that are on our website. I have read the customers complaint and it makes me feel that dealership did not perform a complete predelivery inspection. I'm sure your company will agree with me that it's extremely important to make sure that your reputation is Protected.
I would want to believe that your company has policies and procedures in place that require a dealership to do a complete and thorough predelivery inspection before the unit is sold to the customer. One of the key points of a pre-delivery inspection is making sure it's road ready and that there are no LP gas leaks of any nature. Safety should be priority number one. I'm sure that your company would agree with my thoughts.
I personally deal with RV dealer complaints all the time and a lot of dealerships refuse to do a pre delivery inspection because they do not want to spend the money having the coach in their repair facility making sure it is road ready and completely safe. I would think Given their reputation could be at stake That they would want to make sure all of the coaches have been pre delivery expected and have happy customers..
I'm sure that your company being a RV manufacture understands the complex theory of LP gas expansion. If you do not understand it let me explain. LP gas has an expansion rate of 270 to 1
That means for every liquid gallon of propane you have in a tank, if released into the atmosphere it equals 270 gallons of explosive vapor.
So if a customer has 35 gallons of liquid propane in their tank and There is a leak in the system That has not been detected because a predelivery inspection was never performed That 35 gallons of liquid propane will expand to 9450 Gallons of explosive vapor once leaked into the trailer/ RV. I would think that an RV dealership would understand LP gas expansion. I would think a RV dealership would be extremely motivated to make sure all coaches have been thoroughly predelivery inspected before putting them in the hands of a consumer.
Let's face it reputations are at stake when neglect comes to life.
I will be talking to the customer who bought this RV get more details regarding their complaint. I would hope that somebody from your company would contact this RV dealer and resolve this issue.
What I would like to see happen Is the following.
1 RV dealer contacts the customer and request the opportunity for the RV dealership to pick up the coach and bring it to the repair facility
2 RV dealership take this coach and place it on the front burner and do a complete predelivery inspection And bring everything to showroom new condition.
3 Okay dealership do a complete LP gas system check and mortar the output pressures of the regulator during a nonload and a load of operation Test with all appliances running on LP gas.
4 RV dealership do a complete water test to make sure the coach does not leak water anywhere even from the roof air-conditioning unit.
5 RV dealership do a complete electrical system test and mount the battery as it should be.
6 RV dealership shop staff do a complete interior inspection for fit and finish And repair anything that it is an eyesore or it does not fit properly hopefully to your standards.
7 RV Dealership Make sure that there are no leaks in the plumbing system And the all plumbing is properly secured.
8 RV dealer replace all stabilizing jacks so that when the trailer is parked and ready for camping The customer can probably use the stabilizing jacks as they are meant to be used.
9 RV Dealership provide a customer with a bullet list of everything that's been looked at to make sure that it's right and a Detailed list of everything thats been repaired.
10 RV Dealership do something to apologize to the customer maybe a gas card with a few hundred dollars on it So that the customer knows that the RV dealership apologizes For not spending the time to do a quality predelivery inspection to make sure everything is safe for the customer.
It's real easy for an RV dealership to trash Their own reputation on the Internet given the fact that there are so many complaints sites on the Internet for people to use their First Amendment and tell their stories.
I can only hope that your company will come to bat for the consumer and reevaluate this dealerships franchise agreement With your company. Your company needs to be reminded that your reputation is at stake if dealerships do not take care of the customers that buy your product's.
Hopefully I will see this customer who posted this complaint post an update to the report and tell their new side of the story. You have my contact information below if your company has any questions. Right now we have over 1,850,000 Pages on our website and that number is growing every day and that number of pages will be used to promote our radio show.
We are here to protect consumers from scams and misrepresentations. We also are here to protect and enhance the image of companies who have a commitment to customer satisfaction.
If you would like to know more Google ( corporate advocacy ) And look what pops up on the very first page at the very top. If you have any questions feel free to touch base with me.
SB
Consumer advocate
