- Report: #202342
Complaint Review: Blue Haven Pools - West Palm Beach Florida
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Author Confirmed
Why?
Blue Haven Pools
2253 Vista Parkway West Palm Beach, 33411 Florida, U.S.A.
Phone:
561-471-7766
Web:
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Blue Haven Pools Ripoff, no permits, shoddy work, theft of deposit, non-responsive thousands of unreturned calls, lack of proper permitting - this employee insider knows West Palm Beach Florida
As a former "salesperson" for Blue Haven Pools in West Palm Beach I feel it important to let the public know what is really going on.
In the past 2 years there has been gross neglect, outright theft, shoddy workmanship, thousands of unreturned calls, lack of proper permitting, lack of service for verifiable major problems and much more.
All personnel but the office manager and the scheduler are new. Everyone else was fired including sales, construction and service before competent replacements were found.
Sure, the management will tell you that the problems are getting fixed but that's if you can catch them and if they will return you call. We were told to tell the customer that the management was not in or on the phone or in a meeting and to take a message.
They were clearly available most of the time and rarely returned the phone call within two days time.
Blue Haven was barred from doing any business in Miramar, a high-end city in south Florida.
With no checks and balances, some Blue Haven salespersons had the client write out two checks, one for cash and one to Blue Haven. The cash one went into the pocket of the salesperson who endorsed it. Blue Haven is not refunding this to the client or is not showing a discount that the customer can understand.
I can't count the number of people who are waiting on a variety of permits to either start the pool, continue the build or are still waiting 6 months after the pool was finished for the Certificate of occupancy.
I personally took 18 service calls from frustrated Blue Haven customers in one hour alone. One customer called so many times that I asked her if I could come and take pictures to show the new General Manager, Jerry Perkins.
With her permission, I took pictures of her Blue Haven Pool that had: cracked and broken coping, cracked and chipping spraydeck, separation of the deck from the pool that was widening almost daily.
I showed the pictures to Jerry Perkins, the General Manager for Blue Haven Pools in West Palm Beach and he said he'd take care of it. He also told me to keep my nose out of service and construction or I'd be fired.
The unfortunate Blue Haven client still has not gotten satisfaction and was told she'd be billed for the fill dirt she needed to shore up her deck. She asked them what happened to the loads of dirt Blue Haven took away when they built the pool. She has flat ground and had more than enough dirt to use as fill.
My adviced is to steer clear of this disaster of a pool company and check out references aplenty of any company you are contemplating doing business with.
Go see completed pools of the company you are considering and speak with the owners. Check out blogs and search them. Check out the BBB reports. Ask to see the license and if the license holder is local. Check out the state report on the business and license. Make sure that your homeowners insurance is protected from illegal workers and uninsured workers. In other words, do your homework!
Dennis
Loxahatchee, Florida
U.S.A.
In the past 2 years there has been gross neglect, outright theft, shoddy workmanship, thousands of unreturned calls, lack of proper permitting, lack of service for verifiable major problems and much more.
All personnel but the office manager and the scheduler are new. Everyone else was fired including sales, construction and service before competent replacements were found.
Sure, the management will tell you that the problems are getting fixed but that's if you can catch them and if they will return you call. We were told to tell the customer that the management was not in or on the phone or in a meeting and to take a message.
They were clearly available most of the time and rarely returned the phone call within two days time.
Blue Haven was barred from doing any business in Miramar, a high-end city in south Florida.
With no checks and balances, some Blue Haven salespersons had the client write out two checks, one for cash and one to Blue Haven. The cash one went into the pocket of the salesperson who endorsed it. Blue Haven is not refunding this to the client or is not showing a discount that the customer can understand.
I can't count the number of people who are waiting on a variety of permits to either start the pool, continue the build or are still waiting 6 months after the pool was finished for the Certificate of occupancy.
I personally took 18 service calls from frustrated Blue Haven customers in one hour alone. One customer called so many times that I asked her if I could come and take pictures to show the new General Manager, Jerry Perkins.
With her permission, I took pictures of her Blue Haven Pool that had: cracked and broken coping, cracked and chipping spraydeck, separation of the deck from the pool that was widening almost daily.
I showed the pictures to Jerry Perkins, the General Manager for Blue Haven Pools in West Palm Beach and he said he'd take care of it. He also told me to keep my nose out of service and construction or I'd be fired.
The unfortunate Blue Haven client still has not gotten satisfaction and was told she'd be billed for the fill dirt she needed to shore up her deck. She asked them what happened to the loads of dirt Blue Haven took away when they built the pool. She has flat ground and had more than enough dirt to use as fill.
My adviced is to steer clear of this disaster of a pool company and check out references aplenty of any company you are contemplating doing business with.
Go see completed pools of the company you are considering and speak with the owners. Check out blogs and search them. Check out the BBB reports. Ask to see the license and if the license holder is local. Check out the state report on the business and license. Make sure that your homeowners insurance is protected from illegal workers and uninsured workers. In other words, do your homework!
Dennis
Loxahatchee, Florida
U.S.A.
3 Updates & Rebuttals
Katydid
Houston,Texas,
U.S.A.
Nipped in the Bud. Thanks.
#2Consumer Comment
Sun, May 24, 2009
While your advice may be sound in general, it is still possible for many consumers to be lured into signing with this alleged 'reputable' pool builder. We almost signed their '3 day' contract today. The salesman was very decent and easy to talk with. When we started to leave afterward, the GM came over and bombarded us with every reason why we should sign with them before leaving "to lock in the price". Now, I am damned glad we did NOT sign that paper. After all I've read here and elsewhere tonight, it will be a cold day in Hell before we use Blue Haven. Thank you everybody for all your reporting. We have read all your reports and have observed the common trends by this company which you have all experienced. We may pay a bit more now elsewhere, but it will be better spent with a more reputable company with much fewer, if any at all, complaints. Blue Haven has too many complaints of magnitude to ignore, in my opinion. Thanks again for your warnings !
Sarah
Yuba City,California,
U.S.A.
Not as bad as some make it to be
#3Consumer Comment
Mon, June 25, 2007
I would like to respond to this complaint. First off Blue Haven Pools is a National Pool Builder and everything that is done is routed through the corporate office in San Diego, CA. All new swimming pools MUST have a permit pulled prior to any work being accomplished. Blue Haven is not a mom and pop pool company that can get away with building swimming pools without a permit. Second, it clearly states on the front of all contracts that a homeowner signs when they proceed with the purchase of a swimming pool that any checks given to Blue Haven must be made out to Blue Haven Pools and no one else. The same contract is used by all the Blue Haven Offices throughout the nation. Third, Blue Haven Pools has been in business since 1954, so my question is this; If Blue Haven is such a terrible company, how did they manage to stay in business for so many years? Also, Blue Haven will not accept full payment for the pool up front, as a matter fact a large portion of the work is completed prior to even recieving the first payment as Blue Haven does not require a down payment. The customer pays for the pool at certain phases of construction, and Blue Haven even provides a start up and orientation service to the homeowner after the last check has been collected. It is true, you should always do your homework when searching for a pool builder. A good rule of thumb to follow is to ask for the names of the last 5 pools built and call the customer and hear first hand from someone who has just had their pool built.
Dennis
Loxahatchee,Florida,
U.S.A.
Blue Haven Phone Numbers
#4UPDATE EX-employee responds
Wed, September 27, 2006
Top contact number for Blue Haven Corporate big wigs: Al Eisman President 619-233-3522 office 610-233-3557 fax 619-347-0744 cell Larry Katz V.P 619-233-3556 office 619-233-3522 fax Kenny Sanders V.P 972-880-4364 office Ron Zabur 619-233-7129 You can look up the license information of Blue Haven Pools, West Palm Beach at: http://www.myfloridalicense.com Call them today and let them know what Jerry Perkins, the "construction manager" or Gene Rheum the "sales manager" or Christina the "permits director" is doing for you! Dennis Baker former employee
