- Report: #435053
Complaint Review: Blue Mountain Cards - Internet
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Blue Mountain Cards
bluemountain.com Internet, U.S.A.
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Total Ripoff: Blue Mountain Cards Deceptive practices and illegal cancellation scheme. Should be reported to attorney general for state and better business bureau. Internet
Blue Mountain has begun a new and deceptive practice to lock consumers into yearly subscriptions without refunds. When signing up for a free trial, a user must then request cancellation to the free trial, or it automatically rolls into a yearly subscription. When calling to cancel, the company will cancel but will not refund - EVEN IF YOU CALL THEM THE VERY DAY OF THE CONVERSION. In essence, they force you to pay for a service you have acknowleged (and they have acknowledge) you do not want and will not use.
I am currently inquiring into whether this is legal under my state attorney general's guidelines. I will certainly report them to the better business bureau and ever other consumer watchdog organization I can find.
Blue Mountain does not care about the consumer one bit...they only want to deceive a consumer to take their money and run. It is the most consumer UNfriendly company I have ever found. They betray consumer trust. I cannot fathom who is running this business and what they are thinking, as this is NOT a business model for success.
And to boot...when you try to call them, they have installed an automated phone system that is impossible to navigate. In the course of 3 dozens calls, the phone system only understood my inputs 1/2 the time, and only on 3 occassions was I able to get through to a person. Ironically, every one of the 3 times the customer services rep kept saying "hello...this is Jerry, how can I help you? We must have a bad connection. I need to hang up." And they hung up.
So even when you get through to them, they will not speak to you.
Ripped off by blue mountain
Seattle, Washington
U.S.A.
I am currently inquiring into whether this is legal under my state attorney general's guidelines. I will certainly report them to the better business bureau and ever other consumer watchdog organization I can find.
Blue Mountain does not care about the consumer one bit...they only want to deceive a consumer to take their money and run. It is the most consumer UNfriendly company I have ever found. They betray consumer trust. I cannot fathom who is running this business and what they are thinking, as this is NOT a business model for success.
And to boot...when you try to call them, they have installed an automated phone system that is impossible to navigate. In the course of 3 dozens calls, the phone system only understood my inputs 1/2 the time, and only on 3 occassions was I able to get through to a person. Ironically, every one of the 3 times the customer services rep kept saying "hello...this is Jerry, how can I help you? We must have a bad connection. I need to hang up." And they hung up.
So even when you get through to them, they will not speak to you.
Ripped off by blue mountain
Seattle, Washington
U.S.A.
