Anon6336
United States of America#2Consumer Suggestion
Wed, December 28, 2011
I also had a great deal of trouble after being "awarded" one of these "shopping sprees". I will spare the story and get to the best solution. If you are having trouble cancelling, or this is your first attempt, follow these steps:
1. Call their customer service. Ask them to cancel your service, they will most likely give you some excuse about your "contract" and that you are locked in for X amount of months. They may even say they recorded you agreeing to the "contract".
2. Get the mailing address of the company. This may vary, but see where your bills are coming from. Alternatively you could call customer service again and request this information.
3. Go to the Better Business Bureau's website (www.bbb.org) and enter your zip code. On the next page there will be a button that says "File a Complaint", click this. Follow the directions and fill out the required personal information.
4. In your complaint specify that you requested to cancel and they refused. Also mention that the "contract" that they are trying to hold you to violates the Statute of Frauds. This is a part of the law that states any contract lasting longer than a year or exceeding a value of $500 must be WRITTEN and signed. Oral (over the phone) agreements that exceed one year or $500 are not legally binding.
5. You should receive a letter from the BBB and Great American Readers with in a few weeks. Most likely Great American Readers will have cancelled your "subscription" to their service, and the BBB will have written you a letter saying the issue is considered resolved. If you get a letter saying the BBB could not resolve your issue, continue on to 6.
6. If this didn't resolve your issue, contact a lawyer. Tell them that you tried to resolve the problem with the BBB, and mention the Statute of Frauds to them. Any reputable lawyer or attorney will understand this immediately and should be able to assist you in resolving your issue with Great American Readers / Blue Whale Publishing. Having evidence of contacting the BBB first will support your case against Great American Readers / Blue Whale Publishing.
Good luck, and I hope this helps anyone who has a problem with this less-than-honest company!