SPECIAL UPDATE: May 5 2011: Blue World Pools remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Blue World Pools is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Blue World Pools has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Blue World Pools has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Blue World Pools remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected]
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Fredericksburg,#2Consumer Suggestion
Mon, December 31, 2007
I have inside info and I know this business. This is a father and son run company with the son in charge. If you look at your contract if will say home office Carson City Nevada, or they use to. If you file suit against a company,most instances you must file against them in their home office city and state. True, they are Atlanta based and contract the installers and sales people, so few actual employees. They have changed their name several times as you can read here on this site. You should have read your contract before you signed and asked questions. See who is actually the lender, who you are to make the payments to. This company has a bad rep for seizing property with liens as I heard it. Your loan must have been secured by your property, after all how does one repo a swimming pool? In amounts over $10k, most of these home improvement loans are secured. Since you have a lawyer I am sure he has advised you what to do. The best way to pursue this is file your own law suit to counter against them. File complaints with your Tn. attorney generals office, for consumer fraud and the BBB. But, you must be able to prove your case. If your signed contract reads as I think it does, you have agreed to arbitration, without a courtroom for settlement, which means in case of suit you agree to the terms of a mediator. Here is another way, the salesman was to have verbally read to you and your spouse if applicable, the 3 day federal receission law/right to cancel and both of you are to have signed and dated it, handed you copies the date of your contract. In federal consumer laws, any in home sales that does not do this, the contract is void and non binding. Any financial institution that is federally regulated that lends through sales companies that do not comply, you may file a complaint against that lender for fraud as well. This is one reason these companies use independent sales contractors too. The sales person has no control over bad installation and most likely told you what he was trained to say. If he dropped his price and gave you a demo pool or show pool paper, that is just a drop, to close the deal, not binding or real. Luck I know this pool sales business very well. They also sell for Thermo spas.