- Report: #1335031
Complaint Review: Bluebird American Express - Nationwide
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Author Not Confirmed
Why?
Bluebird American Express
Nationwide, USA
Phone:
1-877-486-5990
Web:
N/A
Categories:
Business Rating:
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Bluebird / American Express Not what as advertised on internet, website or packaging Salt Lake City Nationwide
We purchased the card thinking it is just like a prepaid debit card. Yeah after fighting with their website, their customer service (who told us to call American Express) because they did not know why it would not allow us to register it. After four days of dealing with answers from customer service telling me to call here call there sorry I don't know I will never recommend these cards to anyone at all. I myself have worked in customer service for over 20 years and have never treated a customer with an answer of "I don't know why, you need to call another company, do you want that number?" This is no prepaid card, it's a piece of cardboard that is nothing but a hassle. If you have had great service then great for you. Me, my family, friends and co-workers will all know to never get this card. May not sound like a lot but when you worked for a multinational company, and in one of their offices that holds only about 300 and some change people the word will get around. I don't need any reasoning on how or why this happens or happened, I want my money back period and after five calls to two different companies, I do not have time for excuses. Results and it seems you cannot even get that. Disgusted, is all I can say. Sad we were going to use the card rather than our accounts with the bank thank god we did not close them. Rather deal with fees than excuses and finger pointing.
